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New Job Information Officer In Alberta

Information Officer
Information Officer

Information Officer

Company : Government of Alberta
Salary : $48,591–$59,492 a year
Location : Alberta

Full Description

Job Information

Job Requisition ID: 28895

Ministry: Service Alberta

Location: Edmonton

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Permanent and Temporary (Up to 12 months)

Scope: Open Competition

Closing Date: June 23, 2022

Classification: Subsidiary 01B 3625 Administrative Support 5

About Us

Every Service Albertan strives to enable the success of our Ministry partners and Albertans through providing exceptional client focused services that meet and exceed our clients’ expectations. We are looking for collaborative, agile, solutions focused individuals with strong communication skills and a strong service orientation. If that describes you, please read on!


The Service Alberta Heath Contact Centre (SAHCC) service responds to over 300,000 calls and 6000 emails per year from Albertans requiring information, problem resolution, eligibility determinations, referrals and other assistance qualifying for and accessing Alberta Health Care (AHC) services. We are currently looking for 2 Permanent and 2 Temporary positions (Up to 12 months)

Reporting to the Team Lead, the main responsibilities of the Information Officer is to provide full and accurate information services to callers via the telephone regarding all aspects of health legislation and related programs in a courteous and timely manner.

The incumbent will be responsible for :

  • To provide Albertans who contact SAHCC with AHC program information and assistance in timely, courteous and professional manner.
  • To utilize the Information Services Via Electronic Mail and make sure written responses are generated to provide the public with information that are received and replied to through electronic mail while ensuring written responses are accurate, complete and correct in grammatical structure and form.
  • Log client’s call in the Consume Affairs Tracking System (CATS) for statistical and reporting purposes.
  • To ensure Health Care accounts are updated and accurate.
  • To recommend alternative course of action including transferring calls if the call does not pertain to SAHCC.
  • To assist Team Lead with training colleagues, provide suggestions relating to changes to policies, procedures and existing protocol where appropriate.


High School Diploma and 3 years related experience in customer service dealing is required.

Equivalencies will be considered on the basis of one year experience for one year of education or one year of education for one year of experience.

The incumbent is required to have:

  • Strong keyboarding skills and experience working with Microsoft Office (Outlook, Word) is required.
  • Knowledge of Acts, Legislation and Agreement including but not limited to FOIP, Health Information Act, and Health Care Insurance Act etc.
  • 6 months contact centre experience is required.

The following is considered as Assets:

  • Knowledge with CXone and ServiceNow computer programs.

Applications without a cover letter explaining how your experience relates to the position will not be considered.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

The link below will assist you with understanding competencies:

Agility: you will need to provide results in a complex, diverse and changing environment.

Drive for Results: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department.

Develop Self and Others: you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.

Build Collaborative Environments: liaises with the business unit, client ministries and contracted services ensuring business goals and client requirements are fulfilled.

Develop Networks: you will seek out input from a wide range of internal and external stakeholders to solve complex problems and provide the best solutions.


$1,861.71 to $2,279.37 bi-weekly: annually $48,590.63 - $59,491.56


This position is located out of the Terrace Building 9515-107 Street Edmonton, AB

Links and information on what the GoA has to offer to prospective employees.

  • Working for the Alberta Public Service –
  • Pension plans:
    • Public Service Pension Plan (PSPP) –
    • Management Employees Pension Plan (MEPP) –
  • Leadership and mentorship programs
  • Professional learning and development
  • Positive workplace culture and work-life balance
  • Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreements

Research Alberta Public Service Careers tool –

How To Apply

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at

Tips for applicants:

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, please contact Liliane Karara at [email protected]

If this competition is closed as per the closing date noted above, please continue to check