New Job Finance Collections Assistant In Saskatchewan
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| Finance Collections Assistant |
Finance Collections Assistant
Company : Saskatchewan Government Insurance
Salary : $52,968–$66,852 a year
Location : Saskatchewan
Full Description
Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.
In-Scope
GENERAL ACCOUNTABILITY
The Finance Collections Assistant is responsible for the collections of customer amounts owing to the Auto Fund. This job examines customer files, pursues, and negotiates payments in accordance with corporate policy and legislation. The more complicated or difficult cases are escalated to a senior role or the Director.
KEY ACCOUNTABILITIES
Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.
Payment Collection Administration
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Contacts customers through billing letters, emails and phone calls to negotiate repayment options and process payments, ensuring payments are applied correctly and within set timelines.
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Initiates, submits, balances and confirms finalized negotiated repayment plans for customers ensuring correct payments are processed; answers inquiries on accounts and processes and counsels customers regarding consequences of default.
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Monitors and balances daily pre-authorized payment files sent through the bank; administers the Finance Collections Issuer account including closing and balancing end of periods, preparing deposits, and balancing and reconciling monthly statements.
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Performs interest calculations on outstanding customer receivable amounts, administration fees on Customer Finance Plans, prorated fees, and refunds.
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Compiles metrics to help determine repayment success.
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Completes end-of-period balancing and bank deposits for the assigned Collections issuer on payments processed.
Payment Default Administration
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Responds to, amends, and resolves issues with payments and payment plans including, but not limited to returned payments, missed payments, skipped payments, new amounts and adjusting future payments or renegotiating payment terms including payment amounts and term lengths.
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Responds to inquiries from customers, issuers and/or Auto Fund employees on collections regarding payment plans, refusal to issue products or the cancellation of products that were issued. Investigates, reviews, and determines appropriate action on default accounts including cancelling of products with appropriate written notification in accordance with regulations.
Uncollectible Receivables Administration
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Prepares customer collection files for remittance to collection agencies ensuring all accounts fall within legal timeframe requirements.
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Responds to bankruptcy and consumer proposal filings regarding outstanding receivables; reviews file for amounts owing and prepares letter for trustee.
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Provides justification to customers of Auto Fund position on collections regarding refusal of products and ineligibility for payment plans.
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Investigates customers who have inaccurate contact information to aid in the collection of the amount due i.e. Facebook searches, InterProvincial Records Exchange (IRE) searches, corporate searches, Equifax credit searches, internet searches, Corrections Canada inquiries, bankruptcy searches, land titles and personal property searches, Vital statistics, etc.
High Performance Team & Culture
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Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.
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Displays leadership by committing to a culture of continuous learning/development of self and supporting others by actively sharing knowledge, providing guidance, mentoring, training and supporting developmental opportunities.
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Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.
TECHNICAL KNOWLEDGE & SKILLS
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Knowledge of the Automobile Accident Insurance Act and Traffic Safety Act and other related Acts and their regulations.
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Knowledge of SGI Auto Mate, Auto Fund driver and vehicle programs including the Safe Driver Recognition program.
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Knowledge of Auto Fund’s Customer Finance plan and Customer Payment plans.
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Knowledge of Collections standards, practices and processes.
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Skill with spreadsheet applications (i.e. Excel) used in analyzing, correlating and reporting on data that drives business outcomes.
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Skill in telephone etiquette i.e. answering phones, handling the call, listening, professionalism and terminology.
EDUCATION & CERTIFICATIONS
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Two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business, or defined equivalency.
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Required to obtain the National Collector Certificate Program or other relevant industry certification.
EXPERIENCE
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1 – 3 years’ experience in receivable collections.
BEHAVIOURAL COMPETENCIES
Leader Level 2 - Applies (Self & Others)
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Accountability - Goes Beyond Basic Expectations to Implement Customer/Partner Focused Solutions
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Business Acumen - Applies Business Fundamentals and Thinks in Future-Oriented Terms
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Change Agility - Is Nimble; Shifts Gears Quickly and Comfortably
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Leadership - Leads Self and Others
Posting Close Date:
June 19, 2022
As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.