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New Job Dispatcher/Reservationist - Part Time In Ontario

Dispatcher/Reservationist - Part Time
Dispatcher/Reservationist - Part Time

Dispatcher/Reservationist - Part Time

Company : Region of Waterloo
Salary : Details not provided
Location : Ontario

Full Description

Books and dispatches trip requests for specialized transit; amends operator itineraries; and inputs and communicates changes to operators, customers, and contracted service providers.

Knowledge, Skills, Abilities Required:

  • Reading, writing, and math skills, acquired through a grade 12 education plus 2 years of related experience working with persons with disabilities.
  • Ability to follow/knowledge of corporate policies/procedures and legislation related to specialized services operation. Knowledge of the Kitchener-Waterloo and Cambridge street network.
  • Ability to work independently (subject to review by supervisor) and refer special service requests and arrangements to supervisor.
  • Communication and human relations skills using patience, active listening, courtesy, and tact to provide customer service; exchange/obtain information from customers and co-workers; handle difficult situations over the phone; and participate as an effective team member.
  • Computer skills with knowledge of software programs (e.g. Microsoft Office, databases, email, and multi-module scheduling software). Ability to adapt to technology changes.
  • Ability to use multi-line phones, two-way radio, pager system, and itineraries simultaneously, as required.
  • Ability to read itineraries and maps to provide information to operators, contracted service providers, and customers.
  • Ability to write and enter accurate data and anecdotal notes related to trip information.
  • Ability to support and project the Region’s values.

Please apply online, by the closing date Jun 23, 2022 quoting competition number 2022-1798.