New Job Claims Officer In Nova Scotia

Halifax Regional Municipality (HRM) is inviting applications for the permanent position of Claims Officer in Legal, Insurance and Risk Management Services. Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality’s core values. We have an Employment Equity Policy and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

Under the direction of the Manager of Risk and Insurance Services, the Claims Officer shares the responsibility for adjusting claims to determine the merit of the claim based on Halifax self-insurance and insurance policies with the Senior Claims Officer. The Claims Officer is primarily responsible for scene investigations, interviews and statements from claimants, staff and witnesses, as may be required to determine liability. The Claims Officer is responsible for ensuring the adequacy of Halifax’s self-insurance fund and ensures compliance with best practices and industry guidelines.

DUTIES AND RESPONSIBILITIES:

• Investigate accident or incident scenes through the collection of statements from parties involved and/or witness statements, scene photographs, and other actions as may be required to assess liability and/or contractual obligations associated with the claim.
• Evaluate and monitor the efficiency and effectiveness of claims service delivery methods and procedures and recommend changes for improvement.
• Set and monitor reserve amounts for outstanding claims to ensure solvency and perform periodic reviews to ensure the adequacy of HRM's claims reserves.
• Manage communications with citizens, employees, and elected and appointed officials particularly as they relate to claims which have been denied and resolve complaints.
• Assist employees and enhance application of claims handling and procedures.
• Remain current with laws, legislation, Acts, regulations and professional standards related to claims, insurance and risk management.
• Provide training and guidance to HRM staff on the costs of claims, prevention, mitigation, handling of accidental and negligence claims, preservation of evidence, and accident or incident procedures where injury or damage occur, as may be required.
• Initiate internal investigations at accident or incident scenes through the collection of statements from parties involved and/or witness statements, scene photographs and other actions, as required, to assess liability and/or contractual obligations associated with the claim.
• Other duties, as required.

QUALIFICATIONS
Education & Experience:

• Minimum five (5) years’ experience in the insurance industry involving the adjusting and processing of claims with a significant exposure related to bodily injury claims and Accident Benefits claims is required.
• Associate of the Insurance Institute AIIC or Chartered Insurance Professional designation (CIP).
• Post secondary degree in Business or related degree.
• A combination of experience and training may be considered.

Technical/Job Specific Knowledge and Abilities:

• Knowledge of various statutes including Insurance Act of Nova Scotia, Occupier’s Liability Act, The Motor Vehicle Act, The Municipal Charter, The Volunteer Protection Act and any other statutes relative to the job function.
• Knowledge and adherence to ethical standards relating to the legal and adjusting professions.
• Extensive knowledge of insurance wordings, interpretations, and coverage of property and casualty insurance including both commercial and personal lines of insurance..
• Experience in interpreting all types of insurance contracts.
• Above-average skills using various standard desktop programs including word processing and spreadsheet applications in a Windows environment.
• Driver’s License required (must have access to a vehicle).

Please note-Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates who are selected for testing may be tested in a group setting scheduled at the employer's discretion.

Competencies: Communication, Customer Service, Valuing Diversity, Analytical Thinking, Initiative, Decision Making, Risk Management.

WORK STATUS: Permanent, Full-time

HOURS OF WORK: 8:30 a.m. to 4:30 p.m., Monday to Friday, 35 hours per week. Additional hours may be required to meet organizational and operational requirements.

SALARY: 05 Non-Union Salary Range ($60,200-$82,700). Salary is commensurate with education and experience.

WORK LOCATION: 5251 Duke Street, Duke Tower, Halifax, NS

CLOSING DATE: Applications will be received up to 11:59 pm on July 10, 2022

During the recruitment process, applicants have the right to request accommodation. Applicants invited to participate in an assessment process (such as an interview or testing) and who require accommodation, should discuss their needs with the Recruiter when invited to the assessment process.

We encourage applications from qualified African Nova Scotians, racially visible persons, women in non-traditional positions, persons with disabilities and Aboriginal persons in the workplace. HRM encourages applicants to self-identify.

Qualified HRM retirees may also be considered for competitions if other qualified candidates are not available, and the retiree possesses specialized knowledge and/or a unique skill set not otherwise available. In these circumstances, a form of employment may be offered, including term and/or contract employment.

(position #78619566)