New Job Bilingual (French/English) Sr. Accounting Clerk In Quebec

Requisition ID: 141925

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Sr. Accounting Clerk (SAC), Item & Exception Processing is a subject matter expert supporting the Branch and Alternate Delivery network in processing exceptions and adjustments in a centralized environment. The SAC completes these functions in a timely fashion, in compliance with governing regulations, and internal policies and procedures, while delivering an excellent customer experience.

Accountabilities

1. Customer Experience – Provide best-in-class customer service by:

• Maintaining a high degree of relevant, up-to-date knowledge and understanding of appropriate processes and systems; including completing internal training to maintain expertise, and reviewing all News Items, Manual and Job Aid updates, and related publications;
• Ensuring a consistent, excellent level of service is provided within Service Level Agreement commitments;
• Overcoming or working around obstacles that stand in the way of successful completion of difficult assignments and/or escalation of such;
• Prioritizing work to help deliver an elevated level of customer focus.

2. Operational Effectiveness/Improvement - Foster an environment that promotes quick, flexible and timely support, while mitigating risk by:

• Efficiently completing daily activities, thus ensuring optimal fulfillment of branch support needs is being provided;
• Recognizing, and escalating to management, trends, problems and opportunities;
• Assisting in areas requiring additional support due to unplanned activities;
• Seeking information to resolve real, underlying needs of our customers/partners and assisting to correct problems to avoid future recurrences;
• Providing insight, feedback, and recommendations on plans, tools, and processes and how they can be improved;
• Prioritizing/monitoring one’s work and recommending changes to maximize the effectiveness of such;
• Adhering to day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, the Guidelines for Business Conduct, and Privacy;
• Achieving targeted outcomes through the maintenance of a strong focus on the task at hand and the desired results;
• Understanding the Business Continuity Plan and contributing to its effective execution.

3. Development - Effectively support an environment of high performance by:

• Ensuring department and position accountabilities, objectives, and goals are understood;
• Participating in ongoing coaching and owning development;
• Maintaining open lines of communication with management and team;
• Contributing to an inclusive and safe work environment;
• Being accountable and striving to achieve goals and objectives that align to Scotiabank’s vision/values/business strategy.

4. Relationship Management - Maintain relationships with business line partners by:

• Participating as active colleagues by working with manager in consultations with SSG units, branches, and business lines to resolve issues, remove roadblocks, reduce costs and improve services.

Education/Experience

• 
  Bilingualism in French and English is required
• Secondary education an asset
• Good listening, oral and written communication skills
• Thorough organizational and time management skills
• Ability to work under pressure with constant interruptions
• Must be flexible in a changing environment
• Thorough knowledge of branch services, products, and processes, and/or RSC or OCS processes
• Thorough knowledge of LAN/PC operations and systems (e.g. Pega, MS Office Suite, AS400, FFT, IRIS, and others) knowledge of operating procedures as it relates to financial returns and reporting

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.