IT Support Technician

Health and Social Services

This is a full-time one-year term position, working 75 hours bi-weekly; temporary assignments will be considered, and future permanent, term, and AOC positions will be taken from the Eligibility list.

Our Job - Reporting to the Manager, Operations, the IT Support Technician (formerly titled Network Administrator) provides administrative and technical support services for corporate and ICT-administered departmental workstations, servers and networks, including day-to-day account and systems administration activities.

Our Team - It’s an exciting time to be a part of the Health and Social Services IT unit, and an excellent place to build up current skills, and learn a few new ones to boot. For example, we’re currently working with software like Meditech, Panorama, and Lansweeper (inventory tracking), to name just a few. If you are looking for work that provides a diverse range of technical support to a variety of health and social services programs all over Yukon and is committed to continuous learning, then this is the place for you!

To be successful in this position, you would have experience in:

• Utilizing sound judgement with a variety of sensitive issues, including confidentiality
• Evaluating and triaging issues in a timely and professional manner
• Operating comfortably in a Microsoft environment
• Working in a team atmosphere while delivering services or solutions to our clients

For more information about this job, please contact: Adam Labar at (867) 667-9430 or [email protected]

For assistance on how to apply on this posting, please contact E-Recruitment Client Support at (867) 667-9453 or [email protected].

For all other questions on this posting, please contact Jaime Strachan at (867) 332-5768 or [email protected]

Please do not email resumes to the email addresses above; applications will only be accepted through the E-Recruitment system. Before you apply, please make sure you are eligible by visiting our E-Recruitment website re: applications.

Essential Qualifications:

Please submit your resume clearly demonstrating how you meet the qualifications listed below – specifically – how your work experiences and related duties align with these essential qualifications. Note that selection for further consideration will be based on the information you provide in your resume, including the use of YG’s “month/year – month/year” formatting standard.

• Education in computer management or computer sciences or related field
• Experience installing, maintaining and administering computer networks and related computing environments
• Experience providing technical support in a service desk environment
• Practical and recent experience using a ticketing system to track customer support tickets.
• Practical and recent experience supporting Windows 7 and Windows 10 desktop environments.

Candidates who have education, training, and/or experience equivalent to the essential qualifications listed above will be considered equally

Desired Knowledge. Skills and Suitability

Candidate should have and may be assessed on:

• Working knowledge of Windows-based server operating systems, personal computers, printers and multi-function devices, and Microsoft Office Software;
• Effective communications skills, demonstrating an ability to tailor communication styles to technical or non-technical audience;
• Organizational skills that manage conflicting, multiple, and unpredictable demands and frequent interruptions;
• Excellent interpersonal skills for exceptional and client-centric customer service;
• Ability to work effectively in a team environment as well as independently

Additional Information:

Conditions of Employment: Class 5 drivers licence, WHMIS 2015 (within one month of hire)

Job Requirements: Lift 50lbs, travel to communities, required to sit a desk for extended periods of time, working in tight spaces and/or awkward positions setting up workstations.

Eligibility List

12 months

Post Date

13 January 2022

Close Date

26 January 2022