New Job Information Officer In Alberta

Job Information

Job Requisition ID: 22838

Ministry: Environment & Parks

Location: Various - Northeast AB

Full or Part-Time: Temporary - Seasonal

Hours of Work: 40 hours per week

Regular/Temporary: Wage

Scope: Open

Closing Date: January 28, 2022

Classification: Subsidiary 01B 4000 Administrative Support 2

About Us

The Northeast Region of Alberta Parks is looking for motivated, courteous, and hard-working individuals with exceptional customer service skills to fill Information Officer positions for the following parks:

• Sir Winston Churchill Provincial Park
• Beaver Lake Provincial Recreation Area
• Lakeland Provincial Recreation Area
• Long Lake Provincial Park
• Cross Lake Provincial Park
• Cold Lake Provincial Park
• Whitney Lakes Provincial Park

Role

Information Officers (IOs) are the first point of contact for visitors to Provincial Park campgrounds. Their role in the permit booth is to create a positive experience for visitors by providing useful and timely information around park activities, rules and regulations, and nearby amenities.

Booth Operations

• Understand the Reserve Alberta Parks (RAP) software and functions to register campers, update visitor information, and process payments or refunds using the system
• Operate cash register and point of sale machine
• Daily opening and closing tasks, ensuring booth locations are clean, secure, and safe
• Participate in all required booth operations, including camper compliance, group, and extra unit counts, opening/closing day use buildings and group use areas, and daily cleaning
  

Administrative Duties

• Learn and adhere to all pertinent policies, procedures, and protocols including campground rules and regulations and GOA directives
• Complete daily cash-outs and accurately enter data into Excel workbooks
• Review and reconcile camping revenue for daily cash-outs
• Record and organize statistics for public visitation and demographics required
  

Visitor & Information Services

• Respond to in-person and telephone/e-mail requests for information on area amenities and recreational activities
• Advise public of various rules, policies, and regulations that apply within a Provincial Park
• Stay up-to-date on relevant activities, opportunities, and conditions (trails, water, fishing, etc.) to provide to the public
• Plan and deliver activities to support special events

Qualifications

Education

• High school diploma
  

Additional Requirements:

• Customer service, cash handling, and/or administrative experience
• Strong English language proficiency
• Valid Class 5 Driver’s license
• Available to work evening and weekend shifts during the season
• Recognized current Standard First Aid and CPR Level C / AED Certificate
• Strong computer skills including Microsoft Office (Excel, Word, Outlook, and Publisher)
  

Assets:

• Familiarity with campground operations, campground etiquette and surrounding Park amenities
• Experience with

APS Competencies

Competencies are behaviors that are essential to reaching our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. This link will assist you with understanding competencies:

Agility – Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs and be able to think creatively while working in a changing and demanding environment.

Drive for Results – This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives, and services while paying attention to detail, demonstrating a strong work ethic and good time management skills.

Develop Self and Others – By actively learning about the needs of park visitors, reflecting on public interactions to identify areas of improvement, and creating a shared learning environment to lead the delivery of top-level customer service, you demonstrate the desire to make things better through improving processes and continuous learning.

Build Collaborative Environments – By promoting collaboration and commitment, encouraging broad thinking on projects, you will work together to eliminate barriers to progress, and facilitate open and respectful dialogue.


Systems Thinking – This position is one component of a larger work environment that includes other program areas and it is important to understand how the position contributes to achieving broader Alberta Environment & Parks goals.


Creative Problem Solving – Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions.

Salary

$19.40 - $23.61 per hour

Wage employees receive 11.2% in addition to regular wage earnings in lieu of benefits and vacation leave.

• 5.2 percent of regular wage earnings instead of paid holidays
• 6 percent of regular wage earnings instead of annual vacation pay

Notes

Terms of Employment

• Seasonal contract from mid-April or May with end dates of September
• Evening and weekend work will be required. A premium is paid for these shifts
• Workweek is based on 40 hours per week
• Access to reliable transportation to and from a place of work as there is no public transportation to any of the Park locations
• Adherence to Alberta Parks uniform policy
• These positions require some outdoor work in a variety of weather conditions
• Shared rental accommodation may be available
• Training will be provided to successful candidates

Interviews

• It will take place in February
• Selected individuals will be asked to bring three references, preferably work-related to interview
  

How To Apply

Candidates are required to apply for a job online. Please

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicants.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Resources for applicants:

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)

Closing Statement

The Government of Alberta is implementing a proof of COVID 19 vaccination policy for all Alberta Public Service employees, to improve the health and safety of Alberta Public Service employees and Albertans we serve.

Any candidates in the process of applying for employment with the Government of Alberta must be able to comply with one of the following:

• Proof of COVID 19 vaccination;
• If you are a successful candidate and have not provided proof of COVID 19 vaccination, you may select to produce a negative PCR (molecular polymerase chain reaction) or rapid test result, date-stamped within 72 hours of every scheduled workday/shift, on an ongoing basis starting on December 14, 2021. These tests will be paid for by the employee;
• Candidates and employees who are unable to get vaccinated based on a protected ground under the Alberta Human Rights Act may request approval for an exemption and accommodation.
  

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or a copy of the role profile, and/or require a disability-related accommodation during the recruitment process, please contact Samantha Kith at [email protected].

If this competition is closed as per the closing date noted above, please continue to check