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New Job Dispatcher, Fire In Yukon

Dispatcher, Fire
Dispatcher, Fire

Dispatcher, Fire

Company : City of Whitehorse
Salary : Details not provided
Location : Yukon

Full Description

Job Description:

Job posting closes: January 26, 2022 at 05:00pm Yukon Standard Time

An Eligibility List may be established from this competition – the duration of the eligibility list may be up to 12 months. The eligibility list may be used to fill future permanent full-time, permanent part-time, temporary full-time, temporary part-time, term or casual vacancies within the same department and classification based on the organizational needs by going to the next highest ranked candidate until the eligibility list expires.

The City wishes to thank all applicants for their interest but only those candidates selected to advance in the recruitment will be contacted. Note that only those candidates eligible to legally work in Canada will be considered.


Job Code:150
Department: Fire Services

Job Summary:

The incumbent is responsible for receiving, evaluating, prioritizing and dispatching both emergency and non-emergency telephone and radio calls as well as dealing with various alarms.

Duties and Responsibilities:

  • Receive, evaluate, prioritize and dispatch telephone and radio calls.

  • Maintain radio contact with fire staff during incidents including relaying requests for additional resources.

  • Monitor the movement of fire resources.

  • Communicate and coordinate fire and EMS activities with other agencies.

  • Maintain accurate records.

  • Provide administrative support including maintaining volunteer hours, staff training records and preparing reports.

  • Train staff as required on fire dispatch activities.

  • Assist with custodial and light maintenance to fire hall and grounds.

  • Follow, so far as is reasonably practicable, established safety procedures and standards.

  • Other related duties.

This description contains elements necessary for identification and evaluation of the job. The incumbent may be required to perform other related duties.

Job Requirements:

Working Conditions:

Majority of the work is performed under normal office conditions. High level of concentration required during incidents with multiple radios and telephone calls occurring simultaneously. Exposure to dirt, oil, diesel fumes, noise and/or weather variations when performing traffic control for returning apparatus.

Knowledge and Skills:

  • Emergency Communications and Response certificate or ability to obtain within six months

  • 2 years related experience and 6 months on the job training.

  • Standard First Aid including level C CPR (16 hours)

  • Geographical knowledge of the City (streets, major buildings, complexes, etc.)

  • Ability to work and maintain accuracy under pressure, attention to details and meet critical deadlines

  • Ability to work independently in a fast paced environment with little supervision

  • Strong client service orientation and good interpersonal skills

  • Good organizational and multi-tasking skills

An equivalent combination of education, training and experience may be considered.

Examples of Equipment to Operate:

Communications equipment including emergency phone system, radios and paging equipment, alarm monitoring systems, electronic log book, radio/pager dispatch system, etc. General office equipment including computer skills to operate software programs related to word processing, spreadsheet, electronic mail, etc.

Other Details:

Note: The City of Whitehorse requires that all employees be fully vaccinated from COVID-19 by February 20, 2022. Employees will be considered to be fully vaccinated 14 days after they have received both doses of a vaccine approved by Health Canada that requires two doses to complete the vaccination series. The City’s definition of full vaccination may change and any such change will be informed by direction from the Yukon’s Chief Medical Officer of Health (CMOH) and public health authorities.

The City strongly recommends that candidates be fully vaccinated prior to their start date. Accommodations may be requested by employees who cannot be vaccinated based on medical, religious or other protected grounds.

Job seekers are required to create an online profile and submit their application electronically through the City's online Applicant system via Instructions on applications are provided at If you have any further questions regarding this posting, please contact the recruiter at [email protected]

To apply for this position, you are required to submit your resume.

Various tests and/or exams may be administered as part of the recruiting process.

At the time this posting closes, candidates must have valid and current licenses/certifications/education that match the position requirements. Candidates who are selected to continue with the recruiting process will be required to provide proof of qualifications during their interview.