New Job Bilingual (French/English) Customer Care Advisor - Remote (Quebec) In Quebec

Bilingual (French/English) Customer Care Advisor - Remote (Quebec)
Bilingual (French/English) Customer Care Advisor - Remote (Quebec)

Bilingual (French/English) Customer Care Advisor - Remote (Quebec)

Company : Scotiabank
Salary : Details not provided
Location : Quebec

Full Description

Requisition ID: 136124

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Our Customer Contact Centre team is the ‘heart of our operation’


In order to qualify for this opportunity, candidates must meet the requirements of a "Remote Applicant.” You must reside within the province of Qu├ębec. For business continuity purposes, it is required that you be within 1 Hour of a Scotiabank branch.


Who we are


When you join our Customer Contact Centre, you’re joining an inclusive, award-winning workplace that delivers superior customer care for our customers. In your career as a Scotiabanker, you can expect to experience the support of a culture built around recognition and rewards, diversity and inclusion, and our core values of respect, integrity, passion, and accountability.


Your skills and abilities will be nurtured and supported by banking leaders, with the focus on your success and development. At Scotiabank, we value diversity and what it brings to our teams and customer experiences.


You will be welcomed into our Scotiabank family where you will be able to connect, share, and learn with team members. We also uplift voices that value intersectionality and have a variety of Employee Resource Groups to fit your lifestyle and background.


What you can expect


In the first phase of the role, support is our main priority. Our training team will guide you through a designated 6 weeks of training where we encourage curiosity to ask questions as part of your learning journey.


  • For three weeks, you will join a small team of up to 15 new team members and develop your banking knowledge with the aid of a pre-assigned coach
  • You will be learning one product at a time maximizing your opportunity to be as comfortable with our products as possible.


The next phase of your journey will involve a blend of building supportive relationships with your new manager and team while also finding the space to develop at your own pace. You will start participating in:


  • Our Quarterly Incentive Program
  • Coaching and development sessions and team meetings
  • Development plans to build out your personal career aspirations through monthly meetings with your manager
  • Ongoing training opportunities geared to help you build your skills and discover your full potential.
  • Opportunities to join areas of expertise focusing on, Loans, Credits Cards, Mortgages etc.


Skills and traits – What you bring and what you will learn


  • You are bilingual in French and English
  • You have a high school diploma (or a recognized equivalent)
  • You’re passionate about customer service and have experience in customer-focused roles
  • You know your way around a computer and can easily multitask between numerous internal platforms, while dealing directly with your customers.
  • You’re comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.


Perks you can look forward to


From day one of your new career, you will enjoy:


  • Ask me anything sessions with leaders within your department
  • Access to thousands of free internal learning courses
  • Global Tuition Program
  • An extensive suite of customizable benefits
  • Wellness programs
  • Opportunities for long term savings (employee share program, RRSP’s, pension)
  • Free employee banking
  • Employee discount programs
  • A number of allotted personal days to help with personal and/or cultural commitments


Hiring & Training Details


  • Training is mandatory and non-negotiable
  • Training Duration: minimum of 5-6 weeks
  • Start Date: February 8th 2022
  • Location: Remote/Work @ Home Position
  • Position Status: Permanent, full-time (37.5 hours/week)
  • Training Dates: February 8th – March 21st
  • Work Schedule During Training: Monday - Friday; 9:00 am - 5:00 pm AST


Regular Work Schedules


  • We are seeking flexibility from candidates, as work schedules can be anytime within our hours of operation - Monday to Sunday 7 am – 1 am.
  • Permanent, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training. We are committed to providing our employees with a balanced working environment, and your work schedule will be fixed, once assigned, not subject to rotation.


Location(s): Canada : Quebec : Montreal || Canada : Quebec : Laval || Canada : Quebec : Lennoxville || Canada : Quebec : Montreal-est || Canada : Quebec : Montreal-nord || Canada : Quebec : Montreal-ouest || Canada : Quebec : Quebec || Canada : Quebec : Sherbrooke

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.


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