New Job Visitor Information Counsellor In Ontario

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General Information:

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups and women.

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ONTARIO HUMAN RIGHTS CODE: * It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

• Photos
• Any certificates that have photo identification
• Driver’s licences
• Police records checks

Note: The above documentation will be requested by the Human Resources & Division should you be the successful applicant. If a Criminal Record Check is required it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.

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ACCOMMODATION: * Reasonable accommodations are available upon request for all parts of the recruitment process.

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PRIVACY: *Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866

Application forms must reference the competition number and be submitted to Human Resources by 11:59 p.m. on the closing date.

Job Description:
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POSITION SUMMARY: *Under the general supervision of the Co-ordinator - Convention & Visitor Services and the technical direction and guidance of the Senior Travel Counsellor, provides tourist-related information relative to Thunder Bay to visitors attending the Information Centre.

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MAJOR RESPONSIBILITIES: *

• Provides tourist-related information to visitors attending the Information Centre.
• Act as the primary e-mail contact for tourism-related inquires; responds to inquiries in a timely manner.
• Develops and maintains a tourism business directory to facilitate the distribution of ongoing tourist-related information.
• In consultation with the Partnership Marketing Officer, prepares and distributes a scheduled e-newsletter and updates information on the Tourism website including the Tourism calendar, as required.
• Maintains a daily record of Information Centre visitors.
• Receives, date stamps, and sorts incoming mail; prepares outgoing mail and volume mailings.
• Prepares bulk information kits and individual VIP kits; maintains a record and advises the supervisor regarding the receipt of bulk information.
• Performs good housekeeping practices in Information Centre and storage areas.
• Maintains daily inventory of all brochures, replenishing inventory as required.
• Assists in keying of data entry for the Division.
• Performs the duties of the Senior Travel Counsellor during absences.
• Performs such other related duties as may be assigned.

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QUALIFICATIONS: *
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Education/Experience:

• Secondary school graduation together with post-secondary courses in travel/tourism or recreation; or
• Two years’ recent experience working in a visitor information centre or within the Tourism industry
• Current knowledge of local tourism products and offerings in Thunder Bay and area is required

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Skills/Abilities: *

• Ability to communicate effectively and concisely, both orally and in writing
• Ability to establish and maintain effective working relationships with superiors, subordinates, co-workers and the general public
• Must be at a basic skill level in word processing software and must possess basic on-line data entry skills

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CONDITION OF EMPLOYMENT: *

• Required to wear a departmental uniform
• Must be willing and able to work shift work

Job Type: Full-time