Recreation Customer Service Attendant (Nature Park)

The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

Position Overview

The City of Richmond Parks Department is looking for a customer-service oriented individual who is energetic, enthusiastic and has excellent communications and interpersonal skills to join the team at the Richmond Nature Park. As an Attendant, you will enjoy taking initiative, creating a friendly and welcoming atmosphere for visitors, while providing support for other staff. You have an ability to organize work, prioritize tasks in a busy environment, and exercise sound judgement when working with limited supervision.

Examples of key responsibilities include, but are not limited to:

• Provide exceptional customer service, responding to inquiries and requests for assistance or information.
• Register patrons for programs and courses using computerized point-of-sale (POS) system.
• Provide clerical, office administration, and program support to others in the facility.
• Respond to facility needs to ensure cleanliness and safety is maintained.
• Coordinate emergency response to urgent incidents when necessary.

Education & Experience:

• Completion of high school diploma (Grade 12 or equivalent)
• Work or volunteer experience in a customer-service oriented position
• Cashier or other cash handling experience

Knowledge, Skills & Abilities:

• Ability to use basic functions in MS Office programs such as Word, Excel, and Outlook.
• Ability to establish and maintain effective working relationships with staff, groups, association and the general public.
• Ability to prepare and maintain records and reports.
• Ability to work independently and as part of a team.
• Excellent communications and interpersonal skills.
• Must be comfortable speaking to visitors of all ages and abilities.
• Satisfactory completion of Police Information Check.

Preferred Qualifications:

• Post-secondary education in a relevant field is preferred.
• Possessing an interest in natural history and environmental education.
• Experience in a science/interpretive centre or museum is an asset.
• Knowledge of and/or familiarity with the PerfectMind Registration System.
• Conversational ability in another language is an asset

Working Conditions:

Duties are performed in busy environments, typically at the front counter cash/reception area. Some exposure to upset or challenging customers may occur. May be required to move equipment for set-up and take-down as required for programs, functions, and events.

The City of Richmond has a Covid-19 Vaccination Policy which requires all employees to be fully vaccinated against COVID-19 and provide proof of vaccination by December 20th, 2021 as a condition of employment.

Additional Information: