New Job It Support Technician In Yukon
IT Support Technician
Company : Government of Yukon
Salary : $70,011 - $81,101 a year
Location : Yukon
Engineering, Technical & IT Support
Government of Yukon -> Highways & Public Works – ICT - Information Technology & Client Services
Location: Whitehorse, YT
Salary: $70,011 - $81,101 per annum
Closing date: November 29, 2021
This competition is open to all candidates who meet the above noted Admissibility. A hiring preference will apply for qualified candidates of Canadian Aboriginal ancestry, with a priority for qualified Yukon First Nation candidates. This initiative is in support of Yukon government’s goal for a representative public service.
For more information on the hiring preference, visit www.yukon.ca/hiring-preference.
This posting is to fill a term/anticipatory permanent position (to 31 March 2023), working 75 hours bi-weekly. Temporary assignments and underfill hires may be considered.
Highways and Public Works – who we are
Employees at Highways and Public Works are responsible for ensuring safe and efficient public highways, airstrips, buildings, and information systems. Our collective vision is to make a difference in the lives of Yukoners. At all levels of our organization, we value leadership, innovation, teamwork, and keeping our people safe. Our priorities are to be client focused, to support our people, to build sustainably, and to advance reconciliation throughout Yukon.
As a member of the Shared Technology Services (STS) team, the IT Support Technician reports to the Supervisor, Shared Technical Services, and provides front-line client-focused IT support. In this position, you must be adept at evaluating and triaging issues, responding quickly to maintain Service Level Agreements (SLAs) and expectations, and confidently interacting with internal support teams and stakeholders, ensuring appropriate expectations are set and met within our environment. To succeed in this role, you will be confident in your ability to effectively prioritize competing demands and maintain a broad, strategic perspective of how your work contributes to the success of your clients.
If you are interested in this opportunity, please review this information: Apply on a job | Government of Yukon < https://yukon.ca/en/apply-on-job >
Essential Qualifications (what we’re looking for in your resume):
- Post-secondary diploma or certificate in Computer Science, Information Technology or a related field
- Experience providing technical support in a service desk environment
- Experience installing, maintaining and administering computer networks and related computing environments
- Experience in a Microsoft environment
If your resume shows education, training, and/or experience equivalent to the essential qualifications listed above, your application may be equally considered.
Desired Knowledge, Skills and Suitability (what candidates will be assessed on):
- Ability to evaluate and triage issues and respond quickly to maintain expectations
- Ability to provide front-line client-focused IT support
- Ability to manage conflicting, multiple and unpredictable demands and frequent interruptions across enterprise systems and services spanning multiple sites
- Ability to work in a team environment to deliver services or solutions
Conditions of Employment
Valid Class 5 Driver’s Licence.
Occasional travel within the Territory by both ground and air.
If you have questions about this position, please contact Sean McCracken, Supervisor, Shared Technical Services, at [email protected].
If you have questions about applying for a job with Yukon government, or if you need an accommodation for this staffing process, please contact Vesna Pavkovic, HR Consultant, at [email protected].
About Yukon Government:
Having a meaningful professional life in one of Canada’s most stunning and unique natural and cultural regions – and plenty of exciting opportunities to develop and grow your career path, too – is what it means to be a part of the Yukon public service.
Yukon government employees have plenty of resources to develop their interests, further their careers and stay challenged and energized throughout the working day. We believe that the best way we can serve the people of Yukon is with an active and engaged public service workforce. Please see the following link:
See why Yukon government has been identified as one of Canada’s Top 100 Employers since 2014
How to Apply
To apply for the position of IT Support Technician, and for full details on the requirements of the role, please visit: https://yukon.ca/en/employment.
"Committed to Employment Equity"