New Job Investigation & Compliance Officer (Care Coordinator) In Nova Scotia

Investigation & Compliance Officer (Care Coordinator)

Company : Province of Nova Scotia
Salary : $4,977 - $6,061 a month
Location : Nova Scotia

Full Description

Department: Health and Wellness

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: 12/1/2021 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

The Department of Health and Wellness offers opportunities to grow and advance in a dynamic sector that touches the lives of all Nova Scotians. Along with our partners, including Nova Scotia Health and the IWK Health Centre, we’re committed to continually improving our health care system. With a focus on collaborative primary health care, continuing care, improved supports for mental health and addictions, digital health, capital infrastructure, and more, the department is thinking differently about how to plan, fund, legislate and monitor to improve access and service delivery. To do this, we need leaders at all levels of the organization who embrace a challenge and believe in their ability to make a difference.

About Our Opportunity

As an Investigation & Compliance Officer with the Department of Health and Wellness you will be responsible for the licensing, auditing, and compliance functions related to licensed Nursing Homes and Residential Care Facilities as well as investigation functions in Homes for Special Care and Hospitals.

Primary Accountabilities

Within this role, your daily tasks will include:

  • conducting inquiries and leading investigations of allegations of abuse on behalf of Department of Health and Wellness within the definition of the Protection for Persons in Care Act;
  • promoting quality service by ensuring compliance with current and applicable provincial legislation, regulations, policies, and standards;
  • writing reports, submitting recommendations for licenses and authorizations to operate, and issuing directives to protect patients or residents from abuse;
  • conducting service audits as required;
  • participating in the establishment of benchmarks and performance measures for standards of care and service delivery, and identify changing trends;
  • maintaining statistics and gathering information / research; and
  • drafting briefing materials and correspondence for the Minister and senior management.

Qualifications and Experience

To be successful within this role, you will hold a Bachelors degree in Nursing, Social Work, Occupational Therapy, Physiotherapy, or Nutritional Studies plus five years of related experience; or a Diploma in Nursing plus nine years of related experience. You must be currently registered, or eligible for registration, with applicable professional associations. An approved and acceptable combination of education and experience will be considered.

As the successful candidate you will possess excellent communication, interpersonal, analytical, and time management skills, along with the ability to build, foster, and maintain effective relationships with all customers. You will have knowledge of human development and the aging process, and experience in a multi-disciplinary health care environment. The nature and scope of this position demands demonstrated competency in licensing, auditing and investigating; and demonstrated proficiency with office automation suites.

Working knowledge of current and applicable provincial legislation, regulations, polices, and standards; and experience in Continuing Care are an asset.

We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.


Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.


Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

Working Conditions

  • Normal work week is 35 hours/week, 7 hours/day
  • May be required to work overtime on occasion
  • Most work occurs in an office or health care setting environment sitting for long periods of time
  • Frequently required to drive for extended periods of time, including driving in winter/inclement weather or in isolated areas as this position covers the entire province
  • Requires periods of prolonged standing and walking during licensing inspections (long-term care facilities)
  • Exposure to acts of physical and sexual abuse and neglect, graphic images and descriptions during investigations of abuse
  • Required to negotiate and interview individuals who may be angry, verbally aggressive and/or emotionally distraught
  • Work under stressful situations across the continuum of care including acute and continuing care, including producing information related to investigations that are reported widely in the media

Additional Information

On October 6, 2021 the Government of Nova Scotia announced full vaccination will be a condition of employment for new staff being hired. View News Release

What We Offer

  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless career paths.
  • Department Specific Flexible working schedules.

Pay Grade: PR 14

Salary Range: $2,488.52 - $3,030.25 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected]