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New Job Css Administrative Support Clerk In Ontario

CSS Administrative Support Clerk

Company : City of Ottawa
Salary : $53,606 - $62,721 a year
Location : Ontario

Full Description

Requisition ID: 865
Department: Community & Social Services Dept.
Service: Employment and Social Services
Branch: Employment & Social Services Branch
Employment Type: Multiple Full-time positions (temporary - up to 1 year and permanent)
Work Hours: 35.00 /hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $53,606.28 - $62,720.84 annually (2021 rates of pay)
Location: Various
Job Category: Administrative Jobs
Application Close: 01/12/2021

The Community and Social Services Department is committed to an equitable and inclusive hiring process and supports a workforce that reflects the diverse population of Ottawa. In addition to meeting the operation requirements of the position, valued assets include:

  • lived experience and identity as a member of Indigenous, Black and/or People of Colour communities and/or as a Person with Disabilities, or member of other equity groups
  • experience working with diverse communities or groups historically facing the greatest systemic and structural barriers
  • knowledge of social welfare systems, community demographics and the related social economic realities of diverse groups
  • demonstrated understanding of the value of diversity and inclusion in the workplace
  • ability to apply an equity and inclusion lens to customer service and to internal decision-making processes
  • the ability to communicate in a language other than French or English


The Community & Social Services department is responsible for creating a strong social infrastructure by providing support to families and individuals in need in order to promote their self reliance and quality of life, in collaboration with community partners. This includes providing financial assistance, housing, childcare, employment, personal care and referral.

You are responsible for providing administrative support to community and social services (CSS) programs and services, including, but not limited to: data entry, filing/records management, reception and liaison with clients; providing customer services to clients; printing and releasing cheques and/or replacement documents to clients; and contributing to the overall improvement of service delivery.


Completion of Grade 12

Minimum of 2 years of experience in a customer service, clerical or administrative, or social services environment


Not applicable


  • Office/clerical and reception procedures
  • Services and programs offered in the CSS Centres as well as community agencies
  • Corporate computer software/applications including MS Office Suites (Excel, Word, PowerPoint, Outlook, etc.)
  • Corporate Cash Handling Policy
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.


  • Access, search and maintain databases
  • Communicate effectively with community representatives, clients and staff
  • Maintain composure and good judgment under stressful and high-pressure situations
  • Work independently with minimum supervision
  • Flexible and adaptable
  • Effective interpersonal skills
  • Effective organizational skills
  • Aware and sensitive to the special needs of Social Services clients
  • Demonstrate commitment to client/customer services


  • Language Requirement: Various
  • Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
  • The City of Ottawa has a Mandatory Vaccination Policy which requires all employees to be fully vaccinated against COVID-19 and provide proof of vaccination as a condition of employment.
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
  • Successful applicants meeting the employer’s qualification standard will be placed on the permanent and/or temporary eligibility list in order of seniority.
  • The permanent eligibility list will be utilized to fill permanent full time continuous vacancies from the closing date of the competition until the opening date of the next competition.
  • The temporary eligibility list will be utilized to fill full time temporary vacancies for up to one year from the closing date of this competition.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.