New Job Client Services Officer In Manitoba

Client Services Officer

Company : Manitoba Government
Salary : $53,954 - $64,886 a year
Location : Manitoba

Full Description

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

This is a preference competition. All applicants are encouraged to apply, however first consideration for this competition will be given to Indigenous people and persons with disabilities. Applicants are requested to self-declare at the time of application.

An eligibility list may be created to fill similar regular and term full-time positions subject to operational requirements.

The Residential Tenancies Branch is responsible for the resolution of landlord and tenant disputes regarding security deposits, repairs, utilities and other general disputes through investigation, mediation and adjudication. It is also responsible for the regulation of rent increases and enforcing compliance with the regulation. The Branch advises landlords and tenants on the requirements of the legislation through public speaking engagements, correspondence, in-person meetings and by telephone. The Client Services Officer works as part of a team, responding to a high volume of telephone calls and emails, conducts in-person meetings with the public, processes applications, schedules hearings, and manages a caseload of dispute files.

Conditions of Employment:

  • Must be legally entitled to work in Canada
  • Must have the ability to travel throughout Manitoba as required and provide own transportation.
  • Must have a valid Class 5 Manitoba Drivers Licence
  • Must provide and maintain a satisfactory Criminal Record Check

Qualifications:
Essential:

  • Experience investigating complaints, including identifying client concerns and conducting interviews to gather information
  • Experience interpreting, explaining and applying policies, legislation, and regulations
  • Experience providing customer service by telephone, email and in person
  • Strong verbal communication skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent problem solving skills
  • Experience handling sensitive situations
  • Organizational skills with the ability to prioritize competing priorities in a work environment with high volumes and strict deadlines
  • Experience using Microsoft Office tools (Word, Excel, and Outlook) or equivalent software applications
  • Strong written communication skills

Desired:
  • Experience and/or training in mediation and/or dispute resolution
  • Experience in public speaking
  • Ability to communicate verbally and in writing in French

Duties:
Reporting to the Client Services Coordinator, the Client Services Officer provides accurate information to the public on The Residential Tenancies Act, The Life Leases Act and tenancy related sections of The Condominium Act. Information is provided by telephone, personal interview, email, written correspondence and by participating in public education programs and speaking presentations. The Client Services Officer provides assistance to landlords and tenants to resolve residential tenancy disputes informally or by mediated agreement. Other duties include investigating and attempting to resolve security deposit, pet damage deposits and tenant services deposits, and drafting a recommendation for action if the dispute is not mediated.

Apply to:

Advertisement # 38398
Service Centre 3
Human Resource Services
600-155 Carlton Street
Winnipeg, MB , R3C 3H8
Phone: 204-945-8819
Fax: 204-948-3382

WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE ADVERTISEMENT NUMBER AND POSITION TITLE IN THE SUBJECT LINE AND/OR BODY OF YOUR EMAIL.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions may be grieved and appealed by internal applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative or the grievor, if unrepresented. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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