New Job 911 Dispatcher - Casual In British Columbia

CITY OF PRINCE RUPER T
EMPLOYMENT POSTING

Posting Title: 911 Dispatcher - CASUAL
Department: Prince Rupert Fire Rescue
Application Posted: November 18, 2021
Application Deadline: December 02, 2021
Union: CUPE Local 105
Rate of Pay: $35.22 (93% of wage during probation period)
Hours: On-call - The hours of work are based on 12 Hour day shifts (6:00 am to 6:00 pm) and 12 Hour night
shifts (6:00 pm to 6:00 am). Workers must remain on site during their complete shift. Scheduled breaks may
vary depending on operational events.

On November 12, 2021 the City of Prince Rupert implemented the New Hire COVID-19 Vaccination Policy that
requires all new external hires to be fully vaccinated against COVID-19 or have an exemption from the Provincial
Health Officer. Proof of vaccination will be a condition of employment. It is a term of acceptance of employment
that you agree to comply with all vaccination requirements that apply to the City of Prince Rupert. More
information can be found here.

NATURE OF POSITION:

Reporting to the Fire Chief or designate, the Dispatcher shall perform an integral emergency 911 response
function within the community. Persons working in this position must perform effectively and efficiently during
highly stressful, traumatizing and emotional situations.

DUTIES & RESPONSIBILITIES: 

In accordance with established standards and guidelines, receive emergency 911 calls and redirect
according to the type of response needed (Fire, Police, Ambulance); 

Decipher emergency details and relay the information to the appropriate responding units and gather
supplemental incident information; 

Initiate Deployment of Response Units and monitor their status details at the dispatched location; 
Receive and record all 911 calls intended for the Fire Rescue Department, recording information as

required and validate incident information; 
As required, dispatch Fire Rescue personnel, as circumstances warrant or as directed and dispatch

additional assistance, as needed, while monitoring status details of the mobile units sent to the dispatched
location; 

Dispatch Port Edward Fired Department as needed; 
Receive and record details of telephone calls, dispatches and messages to the Fire Rescue Department,

redirecting them as needed; 
Input required data into the computerized Fire Department System (FDM) utilized by the Department; 
Monitor all Fire Rescue Department radio transmissions, providing assistance as necessary, including but

not limited to contracting other persons or agencies, maintaining radio communication logs, relaying of
operation information, conducting safety checks, and maintain detailed records of dispatching activities
and unit assignments; 

Receive and redirect, as needed, automated alarm system and City working alone calls; and 
Other duties as assigned.

SKILLS & ABILITIES: 

Make advanced decisions while simultaneously performing other tasks; 
Enter data in a computerized setting with speed and accuracy; 
Hear and understand vocal information and filter out non-essential distractions while summarizing

important facts; 
Understand jurisdictional boundaries, as well as thoroughfares, landmarks, public buildings and

waterways within the jurisdiction; 
Read, comprehend, retain and communicate details of incidents and provide directions and identify

fastest routes using maps; 
Listen with accuracy and convert audible information into written; 
Hear and distinguish radio transmissions within normal levels and over background noise; 
Articulate and write in a manner that is easy to understand that clearly presents the facts; 
Capture relevant information while filtering out non-relevant; 
Adhere to policies, procedures and operational guidelines; 
High degree of inductive reasoning to form conclusions; 
Strong knowledge of math to calculate distances, times and amounts; 
Strong perceptual ability and aptitude to capture data coming in a confusing, repeating or highly

emotional sequence; 
Work under pressure, exercise good judgement and make sound decisions in stressful and/or emergency

situations, according to procedures, in order to establish priorities and resolve matters; 
Be able to remain calm and show sound judgement while dealing with emotional, angry or hard to

understand persons during stressful situations; May involve distasteful, violent, and highly emotional
telephone contact; 

Speak in a manner of support to keep people on the phone until emergency services arrive; 
Work with the public in a professional, empathetic, calm and courteous manner; 
Ability to follow instructions, receive feedback, having a willingness to learn, and embracing continuous

improvement; 
Maintain confidentiality of information; 
Ability and willingness to contribute to maintaining a respectful, safe and supportive work environment

that embraces diversity, along with treating everyone with courtesy, dignity and fairness; 
Being able to occasionally work without regularly schedule breaks during major emergency situations and

with minimal supervision while making logical independent decisions; and 
Successful completion of a background check.

REQUIRED EDUCATION & EXPERIENCE: 

Grade 12 or equivalent; 
Typing speed of 50 WPM with 90-95% accuracy; 
Previous experience with VHF radios is considered an asset; 
Previous experience in an Emergency Communications Centre is considered an asset; 
Must be Fluent in the English language for reading, writing and communication; 
Experience and proficiency in the use of Microsoft Office software; and 
Experience using the Fire Department Management (FDM) computerized reporting system is considered

an asset.

The selection process will consist of a panel interview and skills and ability testing. The successful candidate will need to
undergo a Criminal Records Check including vulnerable sector.

PLEASE SUBMIT YOUR COVER LETTER AND RESUME TO:

[email protected]

We thank all applicants for their interest in this position, however, only those applicants selected for an interview will be
contacted.