New job Transit Customer Service Representative in Alberta

The Transit Customer Service Representative is responsible for ensuring quality and friendly customer service while promoting Transit Services; processing sales transactions of Transit and Action Bus tickets and passes. Recording and maintaining lost and found items. Supporting administration with additional clerical duties.

Job Requirements:

Education & Courses:

• Senior High School Diploma
• Introductory Accounting Courses or equivalent
• Standard First Aid Course – Must be successfully completed within 3 months of hiring.
• Formal training in “Violence in the Workplace” or “Dealing with Difficult Customers” would be an asset

Experience:

• Minimum one year customer service experience that requires accurate and regular cash handling in a fast-paced environment.
• Excellent working knowledge of the windows based computer system including Office 365, Word, Excel, and Outlook.
• Excellent working knowledge of Google Maps and transit related programs such as Trapeze / EZCST, MyBus, DM and Tempest software would be an asset.
• Experience in operating a variety of office machines (multi-line phone system, adding machine, debit/credit card machine, photo ID printer, laminator, etc.)
• Ability to type a minimum of 45 wpm accurately
• Strong written and verbal communications skills.

Specific Demands of the Job:

• Ability to deal effectively with the public in sometimes difficult situations.
• Ability to handle deadlines and to organize time so as to handle a high volume of work and frequent interruptions and conflicting deadlines.
• Ability to work well in a team environment.
• Ability to work independently and handle all tasks set out in the job description with a high degree of accuracy and within prescribed deadlines.
• Ability to work in a considerably noisy environment.
• Good knowledge of the City of Red Deer
• Clear criminal records check

Affiliation: Canadian Union of Public Employees, Local 417

Hours of Work: 75 hours biweekly; Monday to Friday, 8:15 am to 4:45 pm.