New job Production Control Analyst in New Brunswick

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.

Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.

Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians.

The Production Control Analyst candidate will be part of a professional team of analysts reporting to the Team Lead. Responsible for the smooth operation of the daily workload of the automated systems. These systems provide Batch load management for the daily workload of the business systems, as well as monitoring and incident response and intervention. The candidate will be involved in the daily maintenance and execution of the batch environments and monitoring of the over- all health of the business backend processes. When not directly involved with the operations of the daily activities the candidate will also be responsible for automation improvements and leveraging emerging technologies to improve the operations of the systems under their supervision.

• Monitoring and manipulating the live environment to execute batch requests and modify the batch environment.
• Support application upgrades and updates to the live environment as well as supporting development environments
• Monitor the health of the live environment to pre-emptively resolve problems before loss of service occurs
• Support incident process and escalation by monitoring after regular service desk hours
• Running batch processing using our Batch Scheduling tool (Tivoli Workload Scheduler)
• On-call duties including weekends and shifts covering all manner of shifts Day-Evening-Night (Rotation)
• Production print duties, including operation of multiple printers in a secure environment (On-Site)
• The ability to work independently with little to no supervision

Education: Post-secondary diploma or degree with a focus on computer technology or related experience

Work Experience: Three (3) or more years’ experience in a live enterprise environment providing business services.

Other Qualifications: Ability to assess priorities and meet deadlines under the pressure of time constraints

Computer Skills: Strong knowledge in UNIX and Windows operating systems and an aptitude and interest in learning new technology and computer software; Scripting and coding for automation; knowledge of monitoring and workload scheduling tools and their use

Language Skills: Bilingualism would be considered an asset

Knowledge: Demonstrates ability to engage and make use of continuous learning. Applying those lessons to the duties assigned to the candidate. Highly organized and resourceful in resolving time sensitive issues, with a high focus on problem resolution in a collaborative team environment.

Analytical Thinking: Uses technical knowledge and experience to solve a variety of routine and complex technical problems. Determines the source of problems, evaluates alternative solutions, and implements the most appropriate solution.

Communication Skills: Communicates clearly and confidently verbally and in writing to a variety of audiences. Demonstrates the ability to tailor information and delivery to suit the nature of the material, audience, and situation.

Customer Orientation: Regularly handles routine internal customer questions and problems independently and proactively manages and monitors customer satisfaction while providing friendly and courteous customer service.

Execution and Organizes work and info in a well thought out manner to deliver on specific tasks and milestones to meet deadlines.

Organizational Skills: Exhibits high levels of energy and perseverance on the pursuit of established goals and coordinating multiple activities.

Teamwork: Demonstrates an understanding of how the job contributes to the team and continuing health of the technology and helps others with problem situations without being asked.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

In order to keep our employees, candidates, and community safe during the COVID-19 pandemic, the majority of our employees are working from home within Canada. All interviewing, onboarding and most work takes place remotely at this time. For those employees who must work in our offices, we have taken every precaution to ensure the health and safety of our people by providing strict protocols/practices to meet legislated client and company needs, as well as modifications to the worksites to mitigate the risks for everyone's protection.