New Job Overnight Front Desk Associate In Alberta

Overnight Front Desk Associate

Company : Planet Fitness Franchises
Salary : $16 an hour
Location : Alberta

Full Description

Overnight Front Desk Associate - Sherwood Park, AB - Full Time Position - OVERNIGHT Shift - Sunday 11:30pm-6am through Thursday 10:00pm-6am

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate.

Essential Duties and Responsibilities:

  • Welcome and exit members in a confident, professional, and friendly manner with hi's and goodbye's.
  • Anticipate member's needs, respond promptly and acknowledge all members
  • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
    • Ability to maintain the cleanliness of the club for up to 50% of the shift.
    • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
    • Hands-on experience in accepting payments from customers and give change and receipts.
    • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
    • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Hours (Initial training hours may vary as well as when the needs of the facility change.)

Monday: 10:00pm - 6:00am

Tuesday: 10:00pm - 6:00am

Wednesday: 10:00pm - 6:00am

Thursday: 10:00pm - 6:00am

Friday: OFF

Saturday: OFF

Sunday: 11:30pm - 6:00am


  • Excellent verbal and written communication skills
  • Ability to manage multiple responsibilities
  • Solid work ethic with strong decision-making & problem solving skills
  • Self-starter who takes initiative with minimal direction and supervision
  • Comfortable working a flexible rotating schedule
  • Superior customer service skills, preferably in the fitness industry.
  • Team player: ability to work within a team where members depend on each other to get work done.
  • Desire to learn, seek new challenges and take on additional responsibilities
  • Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
  • Hard working, enthusiastic and energetic!

Minimum Qualifications

  • 18 years old or older
  • High School Diploma or Equivalent
  • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.


  • Competitive Salary
  • Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness
  • Paid Time Off benefits (if applicable)

Planet Fitness is an Equal Opportunity Employer