New Job Overnight Front Desk Associate In Alberta

Overnight Front Desk Associate - Sherwood Park, AB - Full Time Position - OVERNIGHT Shift - Sunday 11:30pm-6am through Thursday 10:00pm-6am

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate.

Essential Duties and Responsibilities:

• Welcome and exit members in a confident, professional, and friendly manner with hi's and goodbye's.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
  • Ability to maintain the cleanliness of the club for up to 50% of the shift.
  • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
  • Hands-on experience in accepting payments from customers and give change and receipts.
  • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
  • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Hours (Initial training hours may vary as well as when the needs of the facility change.)

Monday: 10:00pm - 6:00am

Tuesday: 10:00pm - 6:00am

Wednesday: 10:00pm - 6:00am

Thursday: 10:00pm - 6:00am

Friday: OFF

Saturday: OFF

Sunday: 11:30pm - 6:00am

Skills

• Excellent verbal and written communication skills
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making & problem solving skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Team player: ability to work within a team where members depend on each other to get work done.
• Desire to learn, seek new challenges and take on additional responsibilities
• Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
• Hard working, enthusiastic and energetic!

Minimum Qualifications

• 18 years old or older
• High School Diploma or Equivalent
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Benefits

• Competitive Salary
• Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness
• Paid Time Off benefits (if applicable)

Planet Fitness is an Equal Opportunity Employer