New Job Member Service Representative At Call Centre (Full-Time And Part-Time Roles) In British Columbia

Member Service Representative at Call Centre (Full-Time and Part-Time roles)

Company : Vancity
Salary : Details not provided
Location : British Columbia

Full Description

The role: Member Service Representative

As a Member Service Representative, you can expect to help Members with everything from bill payments and online/mobile banking support to more complex inquiries and investment needs. Using a variety of systems and tools, you will effectively respond to inquiries across our phone and digital channels and provide personalized advice to benefit our Members.

At Vancity, you’re empowered to assist Members in a meaningful way, every day! Our Member Services Centre is open 365 days per year and proud to be available to help members Monday – Saturday 8AM – 8PM and Sundays 10AM – 5:30PM.

There are part-time and full-time roles available. This role requires the successful candidate(s) to be able to work remotely and in office if needed.

We’re looking for candidates to join our January 2022 cohort! What does this mean? You and other talented individuals will be hired into the same role, at the same time! Being a part of a cohort, you will go through the 6-week training period together which will help foster strong relationships while sharing learned experiences and different ways of thinking!

A typical day would involve:

  • Deliver a high-quality service experience for a wide range of member transactions
  • Identify and assess member needs to deliver products & services to support their financial well-being.
  • Leverage and utilize our systems to ensure the service experience for our members is efficient and seamless.
  • Apply Vancity service standards, policies & procedures to meet compliance requirements and mitigate risk.

You Are:

  • A problem solver – You have an analytical mind and can multi-task to come up with solutions.
  • Tech-savvy – People often say you’re a quick learner and great with technology & systems.
  • A great communicator – You find it easy to get to know others and have great conversations.
  • Ready for a challenge – You have a positive attitude and can work in a fast-paced changing environment.


  • A High School Diploma – At a minimum, you have graduated high school and/or equivalent.
  • Customer Service Experience – At least 1 year of working experience interacting with people and businesses in a professional capacity.
  • Ability to work remotely - You have a functional space to work effectively from home with high-speed internet access.
  • Must live in British Columbia - or relocate to BC if you do not currently reside in the province.

Bonus Points:

  • Post- secondary coursework.
  • Banking or call centre experience an asset.

The Team:

Member Service Representative reports to Team Manager, Member Care.

About Vancity:

  • When you join Vancity as an employee and a member, you join a movement that believes that when we use money for what’s right, we truly are a Financial Force for Change.
  • Our vision is to redefine wealth—and we are doing so by using the tools of finance to prioritize the wellbeing of our members and our communities by tackling the climate crisis and we are proving every day that sustainable is profitable.
  • We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. Come join our team of 2,600 diverse individuals and access competitive rewards & benefits, all while knowing you are apart of a greater movement.
  • Start your Vancity career journey with us even if you’re new to financial services! We provide in-house paid training to gain general financial knowledge, and to learn about our products & services. We encourage opportunities to learn & develop to prepare you for career success, which in turn continuously impresses how we serve our membership.
  • Vancity is committed to a diverse workplace and values Integrity, Innovation, Responsibility and Reconciliation. While we review all applicants, we will be prioritizing applicants who self-identify as Indigenous peoples (First Nations, Inuit, and Metis), Members of visible minorities, and Persons with disabilities.
  • To learn more about Vancity, please visit