New Job Communications Operator In Alberta

Communications Operator

Company : City of Grande Prairie
Salary : $29.10 - $35.74 an hour
Location : Alberta

Full Description

The* Opportunity*
Do you like working with the general public? Would you like working in a team environment that has responsibility for being an initial point of contact for those in need of police services? In this dynamic and fast-paced environment the successful candidate will be responsible for receiving, recording and responding to requests for police services and information received from the general public, via telephone. More specifically, you will be responsible for the timely and accurate recording of requests for service, the dispatch of the occurrence and the subsequent database queries needed as per operational and officer safety requirements. This role also provides coverage to the Front Counter unit in which you would work in a customer-facing role, assisting the public. It is a job like no other and requires a particular skill set to succeed. If this appeals to you, perhaps you are the one we are looking for.


  • You will be responsible for answering and responding to the Grande Prairie RCMP and City of Grande Prairie Enforcement Services complaint and general inquiry telephone lines.
  • You will be responsible for explaining federal, provincial and municipal legislation, bylaws, as well as policies and procedures to the general public.
  • You will be responsible for recording accurate call details and determining the priority of the call based on the guidelines outlined in standard operating procedures.
  • You will be responsible for dispatching complaint details electronically and over the radio.
  • You will be responsible for completing database queries and relaying results to the officer via radio.
  • You will be trained to provide occasional coverage to the Front Counter Unit dealing with the general public.

You Bring
To be successful, you should possess a High School Diploma along with a Business Administration Certificate from a recognized educational institution. In addition, you should have a minimum of two years' experience working in a busy office environment, preferably in a call centre environment. It would be considered an asset to have work experience with the Canadian Police Information Centre (CPIC) database and the Police Reporting and Occurrence System (PROS) as well as working in a law enforcement environment. An equivalent combination of education and work experience may be considered. Preference may be given to candidates who currently possess an RCMP Enhanced Security Clearance.
In addition, you should possess the following competencies:

  • Decision Making
  • Teamwork
  • Work Standards
  • Motivation
  • Reliability
  • Adaptability
  • Communication
  • Stress Tolerance

Grande Prairie RCMP
10202 - 99 Street
Grande Prairie, Alberta

$29.10 - $35.74

Monday - Friday 0930 - 1700 35 hours per week

Selection Process
We thank you in advance for your interest. Those selected for an interview will be contacted by phone or email. We will contact those who did not make it to the interview stage by email within one month of the closing date of this job posting.
1. Submit cover letter and resume using the "Apply Now" tab on this web page.
2. Applications will be reviewed, short-listed and interviews will be scheduled.
Note: Once you apply and upload a resume you should receive an email confirming that your application has been submitted for this position. If you receive this email, there is NO further need to contact us regarding this position.
Due to the high volume of applications that we receive per job posting, we are not able to answer job specific questions before the interview stage. If you are successful in getting to the job interview stage, we will be more than happy to answer any questions you might have at that time.

Job Type: Full-time

Work Location: Multiple Locations