New Job Clk 09R - Client Service Worker In British Columbia

Client Services Worker
Clerk R9

An eligibility list may be established for future permanent and or temporary opportunities.

On October 5, 2021 the Provincial Government announced its intention to introduce requirements for the BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required by November 22, 2021. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found at: https://www2.gov.bc.ca/assets/gov/careers/about-the-bc-public-service/proof_of_vaccination_policy_faqs.pdf.

If you enjoy working in a diverse, fast paced, team orientated environment and would like an opportunity to provide excellent services to the public and your co-workers, this could be the role for you!

The Role: You deliver financial administrative services to people seeking employment and income assistance as well as provide administrative support to your co-workers. These services will be provided with equal parts patience, empathy and resilience. Both functions require strong communication and interpersonal skills and the ability to multi-task while still maintaining attention to detail. If you can independently organize and manage your workload, taking into consideration shifting priorities and tight deadlines, and are eager to take on new tasks, projects and training, then we welcome your application.

For information about the role of an Employment and Assistance Worker and the hiring process please visit the EAW Careers Page.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For advice and guidance on applying and/or preparing for an interview for this opportunity, we invite applicants to connect with the Indigenous Applicant Advisor Amanda by email: [email protected] or by phone: 778-698-1336.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact [email protected]. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to [email protected], before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

• Secondary school graduation or equivalent.
• Experience delivering a high standard of client service in a high volume, fast-paced, rapidly changing environment (in-person, via virtual technologies or over the telephone).
• Experience working with various computer applications including MS Word, Outlook, and Excel.
• Experience providing services to clients experiencing poverty issues, substance use, or mental health issues.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.

APPLICATION REQUIREMENTS:

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES (COMPREHENSIVE) - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.