New job Technical Support Analyst - Education Centre in Alberta

Technical Support Analyst - Education Centre

Company : Rocky View Schools
Salary : $29.82 an hour
Location : Alberta

Full Description

Technical Support Analyst

Company Overview

Rocky View Schools (RVS) serves the educational needs of over 25,000 students within 54 diverse schools. As the fifth largest school jurisdiction in Alberta, RVS balances the development of learner competencies with an ongoing emphasis on literacy and numeracy. We believe all learners deserve to have their needs met through learning communities that value inclusion, diversity, compassion and fairness. In RVS, the best interest of students is at the center of everything we do.

The Opportunity

RVS invites applications from qualified individuals for a continuing, full-time (35 hrs/wk) Technical Support Analyst position to work join our dynamic team. As a member of the Systems & Networks Technology for Learning department, the Technical Support Analyst will provide direct support for hardware, operating systems, network and software used in instructional and administrative applications. The successful candidate will hold a valid Alberta Class 5 Motor Vehicle Operators License and own transportation in order to provide services to all RVS locations, as some travel may be required.


Troubleshoot and maintain LAN and WAN technologies

Provide support for Data Centre operations

Ensure adequate resource availability to users

Assist and recommend changes to configuration of hardware to improve connectivity

Assist in the implementation of a diverse catalogue of emerging technologies


Computer Science degree or equivalent

Minimum four years experience in an Active Directory Environment

Experience with Office 365

Experience with Cisco, VMWare, NetApp systems

Working knowledge of Linux Operating Systems

Five years or more progressive experience with operation, administering and developing and/or implementing software and systems within a complex computing environment

Thorough knowledge of Microsoft Technologies

Working knowledge of Server Virtualization Technologies

Demonstrated knowledge of network protocols, wide area networking principles, virtual private networks

Familiarity with network management tools

Sound understanding of technology role in education

Working knowledge of Oracle and Microsoft SQL databases

Strong interpersonal skills and expert project management skills

Rocky View Schools Benefits

3 weeks Vacation

Flex Benefits Plan (Extended health, Dental Benefits, Wellness/Health Care Spending Account(s), Tax Free Savings Account and Registered Retirement Savings Plan

Defined Benefit Pension Plan

Professional development and training opportunities

Free Parking

The successful candidate must submit a current Criminal Record and Vulnerable Sector Check within 30 days of the start of your employment.

Open to: Internal and External applicants

Salary: $29.82 starting hourly rate

How to Apply: We request all applications be placed through Applications must include your cover letter, resume, contact information and three professional references.

Quote Job Code: #3102964

Closing Date: On or before September 24, 2021 at 4:30 pm.

Rocky View Schools

Human Resources

We appreciate and consider all applications; however, only those candidates selected for an interview will be contacted. Applicants may be contacted via email or by phone for an interview. Please ensure your online profile information is up to date so there is no delay in contacting you.

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