New job Guest Services / Ticketing in Alberta

You smile and warmly greet our guests as their first point of contact at resort; nothing is too much trouble for you. You prioritize guest experience and teamwork and take pride in providing the best vacation and recreation experience possible.

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Start Dates: October 25th or November 15th, 2021.*

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You will: *

• Ensure a comfortable and friendly atmosphere for both guests and staff.
• Print day tickets and season passes for guests.
• Process seasons pass requests online and in person, print and distribute passes.
• Handle cash including a daily float, debit and credit card transactions.

Have accountability for the thorough completion of all transactions, ensuring the cash out will balance.

• Respond to inquiries in person, and phone.
• Promote and sell all products and experiences available at the resort.
• Address customer service-related questions and concerns, escalating to the Guest Services Team Leader where appropriate.
• Ensure daily communication between various departments and within team as needed (Food & Beverage, Mountain Operations, Retail & Rental, etc) to provide accurate and up to date information to guests about resort services and products.
• Be doing some administrative tasks such as filing, organizing the lost and found room & general office cleaning.
• Work flexible shifts with varying hours, primarily working 30 to 40 hours per week, weather permitting.

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You: *

• Have previous professional work experience in a customer service role.
• Have previous cash-handling experience.
• Are proficient with MS Office (Word, Excel, Outlook), and Point-of-Sale (POS) systems – an asset.
• Have previous experience in a mountain or resort setting - an asset.
• Can work flexible hours, including weekends and holidays.
• Can stand for extended periods of time.
• Love and feel passion for sports and the outdoors.

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We offer: *

• Staff Accommodation – Private Bedroom
• A staff season’s pass for the resort.
• Discounts on food, retail, and hotels.
• Pro-deals.
• Staff events – meet great people who share a passion for the mountain lifestyle!

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Interested? Please apply with your resume.*
We regret that only those applicants eligible to work in Canada without sponsorship may be considered for seasonal roles.

Job Types: Full-time, Temporary

Work Location: Multiple Locations