New job Visitor Services (Clerk 2) (Designated) in Nova Scotia

Designation Status

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. Under the Government of Nova Scotia’s Employment Equity Policy, this position is designated and therefore, only applicants from the following group will be considered: Indigenous Persons, African Nova Scotians or Other Racially Visible Persons and Persons with Disabilities.

If you are a member of this equity group, you must clearly identify in your cover letter and self-identify during the application process, to be considered.

About Us

The Maritime Museum of the Atlantic is the oldest and largest Maritime Museum in Canada. The Museum is a valuable historical, cultural and educational institution. It is the largest site in Nova Scotia that collects and interprets various elements of Nova Scotia’s marine history.

Visitors are introduced to the age of steamships, local small craft, the Royal Canadian and Merchant Navies, World War II convoys and The Battle of the Atlantic, the Halifax Explosion of 1917, and Nova Scotia’s role in the aftermath of the Titanic disaster.

About Our Opportunity

The Maritime Museum of the Atlantic is seeking individuals to be part of our Visitor Experience team (VET) who exemplify service excellence and demonstrates strong communication skills by welcoming and assisting visitors from various diverse backgrounds, by providing accurate and timely information to them in a dynamic work environment.

As the Clerk, you are responsible for the development & presentation of high quality, entertaining, and informative interpretive programs and tours that will enhance the museum experience and exceed visitor expectations.

This position reports to the Curator of Visitor Experience at the Maritime Museum of the Atlantic.

Primary Accountabilities

Interpretive activities will focus on aspects of the rich maritime heritage of this region and rely on a wide variety of presentation methods which may include interpretive demonstrations, storytelling, and/or music and theatre.

Main Areas of work:

• Admissions and Reception
• Robertson Store, Museum Galleries, Theatre, Canadian Scientific Ship Acadia
• The Museum is also home to our mascot, Merlin, a Rainbow macaw. Visitor Services staff are involved in the feeding and care/maintenance of this feathered member of our staff.
• and other duties as assigned

Qualifications and Experience

To be successful in this role, you have three years of related experience, an acceptable equivalent combination of education and experience will be considered. Previous experience serving the public in a heritage or cultural field (i.e. museums, art galleries, science, and interpretive centres, etc.) is considered an asset.

You have sound knowledge of the region's maritime history and well‑developed communication skills, values working within diverse settings and understands the different needs of diverse client groups both internally and externally. You have excellent interpersonal and problem-solving skills and experience working in a team environment. You are proficient and have experience using Microsoft office programs (Word, outlook, excel, power point)

Strong assets include:

• Cash handling,
• Museum interpretation and presentation skills.
• Fluency in French or another second language
• Knowledge of the region’s natural and cultural history
• Certification in First Aid, Super Host or equivalent
• Certification or training in a museum studies and/or tourism and hospitality programme, Dramatic

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

Working Conditions

• Most years the season begins in late April and runs until early November.
• Work hours include shifts on Saturdays, Sundays, some evenings and holidays.
• In your resume/covering letter, please indicate your availability during this time frame. Successful candidates must also successfully complete appropriate vulnerable background checks.

Additional Information

Note: This competition is used to fill 2 seasonal employment opportunities.

The anticipated start date is for September to November with an end date of November 6, 2021.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• Department Specific Flexible working schedules.