New job Service Desk Analyst in British Columbia

Advanced Solutions (ESIT Advanced Solutions Inc.) formerly known as HP Advanced Solutions delivers

verifiably world-class business process and information technology outsourcing services in a professional

and labour-friendly environment. Advanced Solutions was incorporated in May 2004 and is headquartered

in beautiful British Columbia.

Where will a career with Advanced Solutions take you? To the leading edge of information technology,

working with industry partners from around the world. At Advanced Solutions you will work with outstanding

people in a challenging and dynamic environment. We strive to provide you with the tools, the training, and

the opportunity to take charge of your future and take advantage of change to maximize client service and

work within a centre of excellence.

As a Victoria Innovation, Advanced Technology and Entrepreneurship Council (VIATEC) member,

Advanced Solutions supports the dynamic (four billion in revenue annually) Greater Victoria technology

sector through innovative recruitment activities that encourage careers in technology.

We promote a diverse, equitable work environment and welcome employment applications from individuals

of all backgrounds. Our employees enjoy competitive and comprehensive extended and group benefits

and participate in a very progressive defined benefit plan through the BC Public Service Pension Plan.

Technology Services is responsible for providing cost-effective management and supply of IT operations to
core government ministries, program managers and government employees. Information Technology
Services is also responsible for understanding the business objectives, future directions and unique
requirements of the programs it supports.

Technology Services provides services to 19 core government ministries, several Crown corporations and
broader public sector organizations, and over 30,000 government employees. In support of government
objectives to lower costs and improve service delivery, these clients have formed a partnership with
Information Technology Services to receive reliable and cost-effective services for the benefit of the citizens
and businesses they serve across British Columbia.

Responsibilities

The Service Desk Analyst provides front line information technology support, problem resolution services
and security administration to clients and to Advanced Solutions employees for data, applications, and
resources on various platforms. The Service Desk Analyst works with a team and communicates with iStore
preparers and technical staff in the ministries/BPS, Client Business Analysts, Finance & Business Services,
IT vendors etc.

Job/Performance Expectations, Competencies and Core Values

All Advanced Solutions employees display a high level of effort and commitment and show mature judgement

and tact while maintaining a professional and confidential manner at all times. Our employees demonstrate

trustworthiness and responsible behaviour as well as an eagerness to learn and a willingness to accept

direction and feedback. Persistence and an ability to seek alternatives and solutions, while working in a

resourceful manner to accomplish reasonable and expected work goals is a must. On call work during non-

core hours may be a requirement for this position.

Key competencies for all Advanced Solutions employees include customer focus, integrity and trust, ethics

and values, motivating others, driving for results, building effective teams, priority-setting, decision quality,

business acumen, and organization skills.

Advanced Solutions employees also adhere to the following four Core Values:

• Exemplify Professionalism: We uphold a respectful and respected workforce.

• Embrace and Champion Change: We enthusiastically participate, collaborate, innovate, and

welcome change.

• Encourage and Take Initiative: We are an engaged and progressive workforce promoting personal

and professional growth.

• Personify Integrity: We are reputable and productive which builds the foundation of our success.

Application Information

If you have a hands-on approach, are committed to providing service excellence, and are looking for a

rewarding and challenging career opportunity where you can be part of an exciting operation, we would like

to hear from you!

Please ensure your application clearly identifies how you meet each of the stated qualifications, with particular

emphasis on the education, training, and experience requirements. This information will be utilized in

screening your application and determining whether you will be considered for the next stage of the

recruitment process. In your application/cover letter please indicate how you heard about ESIT Advanced

Solutions (i.e. name of job boards, career fairs, word of mouth).

Qualified candidates are invited to forward their cover letter and resume, noting the position title and where

they saw the position advertised, to [email protected] by Thursday, September 9, 2021.

An eligibility list may be created. Lesser qualified applicants may be under-implemented or appointed at a

lower level.

Employment Type: Full Time, Regular

Union/Non-Union: Union - BCGEU

Salary Grid Level: Level 18, Salary Schedule 2

Annual Salary: $60,981.85 - $69,215.27

Office Location: Victoria, British Columbia

Advanced Solutions is located at the beautiful Vancouver Island Technology Park (VITP) - home to the

greatest concentration of technology companies on the island and offering amenities that allow its people to

be healthy and happy in the workplace. To learn more about VITP and its amenities, visit

http://vitp.ca/about-vitp/about-us/.