New job Resource Assistant in Ontario

Resource Assistant

Company : The YMCA of Greater Toronto
Salary : $16.40 an hour
Location : Ontario

Full Description

  • Provides strong customer service by greeting participants in person and over the phone in a pleasant and friendly manner.
  • Provides tours of the resource centre to new participants, highlighting services, programs and resources offered in the centre.
  • Assists resource staff with the facilitation of job search workshops and information sessions in the centre and out in the community e.g. schools and libraries.
  • Assists participants with their job search by accessing resources and tools needed to meet their employment goal.
  • Assists participants in the use of computers and other techniques to conduct information searches, online applications, resumes tools, online training tools etc.
  • Assists Resource Staff with administrative duties, tracking stats, filing, ensuring all government forms completed by participants are fully completed and signed off.
  • Assists Resource staff with finding and developing job postings to post in the centre by outreaching to employers in the community and completing cold calls to employers.
  • Assists with keeping resources up-dated in the centre by, up-dating bulletin boards, resources (e.g. community agency flyers), posters for local events and community flyers.
  • Assists with outreach to community agencies, by sending flyers and posters out to distribution list, participating in community events with other staff, manning booths as events.
  • Assists with entering data into YMCA database ensuring accuracy.
  • Models appropriate behaviours to staff in line with our Mission, Vision and Values; establishes rapport and maintains effective relationship building behaviours with staff and participants. Represents the YMCA and the Association in a professional manner.
  • Understands and integrates the value of philanthropy and volunteerism and imparts this knowledge and belief upon staff, volunteers and participants.
  • Other duties as assigned.


  • Enrolment in post-secondary education, or completed College or University in a related field: Social Services, Community Worker, Human Service Worker, Human Resource Management, Psychology or Career Counselling
  • Previous customer service experience an asset
  • Knowledge of relevant legislation relating to employment and local labour market opportunities an asset
  • Flexibility regarding assigned schedules, including days, evenings and weekends
  • Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with participants, staff and volunteers; excellent written communication skills
  • Proficient with Internet, Microsoft Office including Word, Excel and Power Point,
  • Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of participants including visible and non-visible dimensions of diversity
  • Ability to work in an efficient manner independently and as part of a team
  • The position requires the following Core Association Competencies: advanced competence in: Being Participant Focused; Valuing Diversity and Social Inclusion; fundamental competence in: Effective Interpersonal Communications; Teamwork and Collaboration; Ethics and Self Management; Relationship Building and Partnering; Being Results Focused.

If you are hired, prior to your start date and as a condition of your employment, you will be required to provide proof that you are fully vaccinated against COVID-19 or have a valid medical or other Human Rights Code-related exemption.

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