New job Resource Assistant in Ontario

• Provides strong customer service by greeting participants in person and over the phone in a pleasant and friendly manner.
• Provides tours of the resource centre to new participants, highlighting services, programs and resources offered in the centre.
• Assists resource staff with the facilitation of job search workshops and information sessions in the centre and out in the community e.g. schools and libraries.
• Assists participants with their job search by accessing resources and tools needed to meet their employment goal.
• Assists participants in the use of computers and other techniques to conduct information searches, online applications, resumes tools, online training tools etc.
• Assists Resource Staff with administrative duties, tracking stats, filing, ensuring all government forms completed by participants are fully completed and signed off.
• Assists Resource staff with finding and developing job postings to post in the centre by outreaching to employers in the community and completing cold calls to employers.
• Assists with keeping resources up-dated in the centre by, up-dating bulletin boards, resources (e.g. community agency flyers), posters for local events and community flyers.
• Assists with outreach to community agencies, by sending flyers and posters out to distribution list, participating in community events with other staff, manning booths as events.
• Assists with entering data into YMCA database ensuring accuracy.
• Models appropriate behaviours to staff in line with our Mission, Vision and Values; establishes rapport and maintains effective relationship building behaviours with staff and participants. Represents the YMCA and the Association in a professional manner.
• Understands and integrates the value of philanthropy and volunteerism and imparts this knowledge and belief upon staff, volunteers and participants.
• Other duties as assigned.

Qualifications

• Enrolment in post-secondary education, or completed College or University in a related field: Social Services, Community Worker, Human Service Worker, Human Resource Management, Psychology or Career Counselling
• Previous customer service experience an asset
• Knowledge of relevant legislation relating to employment and local labour market opportunities an asset
• Flexibility regarding assigned schedules, including days, evenings and weekends
• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with participants, staff and volunteers; excellent written communication skills
• Proficient with Internet, Microsoft Office including Word, Excel and Power Point,
• Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of participants including visible and non-visible dimensions of diversity
• Ability to work in an efficient manner independently and as part of a team
• The position requires the following Core Association Competencies: advanced competence in: Being Participant Focused; Valuing Diversity and Social Inclusion; fundamental competence in: Effective Interpersonal Communications; Teamwork and Collaboration; Ethics and Self Management; Relationship Building and Partnering; Being Results Focused.

If you are hired, prior to your start date and as a condition of your employment, you will be required to provide proof that you are fully vaccinated against COVID-19 or have a valid medical or other Human Rights Code-related exemption.