New job Customer Support Specialist - Regular Part Time (Speers Road - Oakville) in Ontario

Customer Support Specialist - Regular Part Time (Speers Road - Oakville)

Company : Acclaim Health
Salary : Details not provided
Location : Ontario

Full Description

Acclaim Health announces the availability of one (1) Regular Part Time Customer Support Specialist position working in the Speers Road Office in the Customer Service department. This position requires the individual to be available to work a minimum of two (2) shifts per week, as well as Statutory Holidays on a rotational basis. Shifts may vary including days, evenings and weekends.

Responds to all incoming telephone calls and provides information

Resolves service issues by clarifying the customer’s complaint; determining the cause of the issue; selecting and explaining the best solution to reach a resolution and expediting correction or adjustment

Reroutes unresolved calls to the most appropriate person and/or department of Acclaim Health

Updates client notes in AlayaCare as required

Processes patient/client cancellations and communicates to the appropriate team member or department

Processes (Community Clinics only) appointment time changes as required in AlayaCare

Initiates Private Care Referral Form in AlayaCare and schedules initial Private Care visit with Manager, Private Care

Communicates effectively with all members of the health care team and other external care partners

Communicates complex patient/client information and situations to the appropriate Supervisor/Manager

Effectively communicates changes and/or information to team members

Updates client information into the electronic health record in AlayaCare

Maintains an accurate and confidential filing system

Minimum 1 to 2 years office and customer service experience

One year Community College, Business Administration Program or equivalent.

Strong communication and interpersonal skills.

Effective listening skills.

Working knowledge of Microsoft Office and AlayaCare.

Knowledge of the organization and services.

Good organizational skills.

Proven ability to multi-task and meet deadlines.

Demonstrated ability to work independently and collaboratively as a team member.

Please note - only those applicants selected for interview will be contacted.

Acclaim Health is an equal opportunity employer.

Should you require accommodation during the recruitment and selection process, please inform Human Resources so we can ensure your equal participation in this process.

Job Type: Part-time

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