New job Coordinator, Load Control in Alberta

Coordinator, Load Control

Company : Canadian North
Salary : Details not provided
Location : Alberta

Full Description

Ref. # C51102

Position(s) Available: 1 (Full Time)

Closes 2021/09/06

Other Details: Reporting to Manager, Load Control

Level: As per the UNIFOR Collective Agreement

  • In accordance with UNIFOR Collective Agreement
Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

  • Must possess a High school diploma or equivalent related work experience i.e. warehouse, forklifts, customer service industry, etc;
  • Must have 1-year cargo operational background with experience in freight office operations;
  • Previous supervisory experience required;
  • Must be a high school graduate or equivalent related work experience;
  • Must be knowledgeable of cargo handling and processing procedures;
  • Knowledge and experience of loading and load control on company aircraft;
  • Weight & balance knowledge and experience necessary;
  • Knowledge of Canadian North’s Cargo Computer Program, Cargo Ramp Procedures Manual and Sabre;
  • Must be familiar with handling of dangerous goods and be able to obtain and retain a dangerous goods handling certificate;
  • Must hold a valid driver’s license;
  • Demonstrated strong communication, organizational, problem solving & interpersonal skills;
  • Ability to accomplish multiple tasks in high pressure, high volume environment;
  • Proven customer service skills;
  • Forklift driving experience;
  • Must be able to obtain and retain a "D" towing permit and radio license;
  • Ability to communicate in Inuktut a definite asset;
  • Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

  • Complete aircraft weight and balance calculations ensuring procedures meet safety regulations and guidelines as required;
  • Process and resolve operational problems as they arise;
  • Process critical operational information in a timely manner;
  • Transmit and input information in a variety of ways air-to-ground radio, load planning software, hand-held radio, email, phone, fax, reservation system, etc.;
  • Maintain accurate record keeping as required by various government agencies and Company polices;
  • Provide support and effective handover to the other load Control Agents;
  • Ensure that all workplace issues, including barriers to high level customer service, are brought to the attention of the Supervisor;
  • Provide input into Employee scheduling and assignment, on the job training and instruction;
  • Responsible for ensuring that company policies and procedures are adhered to, and deviations to the same shall be reported to management;
  • Provide leadership, support and direction to a group of Employees in the areas of technical expertise, customer service and operational demands;
  • Carry out related administrative duties;
  • Other duties as assigned.

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