New job Field Service Tech II - Canada in New Brunswick
Field Service Tech II - Canada
Company : IGT
Salary : Details not provided
Location : New Brunswick
Full Description
IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.
The SPIELO brand represents a complete range of end-to-end gaming products for diverse gaming segments, including distributed government-sponsored markets, commercial casino markets, and Amusement With Prize (AWP) markets.
Overview
The Field Service Technician is autonomous and responsible for all activities at Casino sites in Winnipeg and surrounding areas. Preparation, installation, troubleshooting to the component/circuit level. Servicing remotely and onsite with the ability diagnose and solve problems. Maintain, upgrade and convert IGT gaming devices, while representing IGT at the customer site and maintaining a positive relationship with the client. Provide initial and ongoing customer training on basic game functionality. Adapt to various jurisdictions and adhere to compliance policies.
Responsibilities
- Perform troubleshooting, maintenance, preventive maintenance, and installation of Point of
- Access (POA) equipment and communication devices used at the retailer location
- Makes pre-installation site assessments to identify parts and wiring requirements at customer location
- Performs all preparation tests including assurance hardware, firmware, and system interface are accurate and functional
- Delivers and installs products on customer site
- Installs system to system telephonic, ethernet and wireless (S2S)
- Installs game to system telephonic, ethernet and wireless (G2S)
- Installs game to game and bank to bank, telephonic, ethernet and wireless (G2G)
- Carries out assigned portion of hardware and software conversions and upgrades
- Performs planned and preventative maintenance
- Responds to customer issues for games and system interface
- Supports software and system integration verification tests for jackpots
- Performs accurate and timely tracking and reporting on activities utilizing SAP and other software tools
Qualifications
- High school diploma or equivalent required
- 2-4 years of experience installing, maintaining, troubleshooting, and repairing electronics, electro-mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products
- Experience with AC/DC fundamentals
- Reading and translating wiring diagrams
- Maintaining, repairing, and troubleshooting to component/circuit level
- Testing programs with verification devices such as Kobetron and EPROM Comparator
- Troubleshooting with input and output tests
- Special Requirements:
- Valid driver license and clean driving record
- Able to obtain a Gaming License
- Must be at least 21 years of age
- Able to lift 50 lbs. or more
- Pass a background check
- Work overtime as required
- Available to work on weekends
- Able to stand for an eight-hour shift
- Ability to travel and provide support as required
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
#LI-ZD1
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.