New job Kananaskis Information Officer in Alberta

Job Information

Job Requisition ID: 10791

Ministry: Environment & Parks

Location: Kananaskis Improvement District

Full or Part-Time: Wage Full-Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Temporary

Scope: Wages

Closing Date: April 30, 2021

Classification: Subsidiary 01B 3625 Administrative Support 3

About Us

Environment and Parks - We support Albertans in being proud stewards of air, land, water, and biodiversity by leading the work required for the desired environmental outcomes and sustainable development of natural resources.

Role

This position provides services in line with the Alberta Plan for Parks and Kananaskis Region Management Plans and Operational Directives, and works within the scope and resources of the Kananaskis Public Engagement Section.

Information Officers provide strong customer service to visitors and campers. They provide clean, clear communications for local wayfinding and travel information. Successful candidates possess strong computer skills to operate point of sale and camping reservation systems and update local signage around the park.

Information Officers duties include, but are not limited to, the day-to-day operations of facilities that, depending on park, may include Visitor Centre, Booth and/or Camp Store. Daily tasks include opening and closing procedures, till close-outs and reception duties. Information Officers provide a welcoming and inclusive environment for all visitors in-person, over the phone or online. Successful candidates have strong time management skills, attention to detail and work well under pressure. Ideal candidates also possess strong conflict resolution skills to manage customer complaints and facilitate feedback. Information Officers support light cleaning and sanitization of high-touch areas. They also promote and sell tickets for programs and events as well as manage equipment and/or facility rentals.

Qualifications

Minimum Requirements:

High school diploma and one year of related experience. Related experience includes communications, outdoor education experience, resource management, customer service or conservation experience.

Equivalencies will be considered.

Assets:

• Proficiency with Microsoft Word, Outlook, social media, photography and graphics, and map design
• Strong communication and interpersonal skills with experience in public speaking
• Knowledge in landscapes, ecology, experiences, and public use of parks in the Kananaskis region

APS Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. The link below will assist you with understanding competencies:

• Creative Problem Solving: to come up with solutions to solve complex problems while balancing the development, conservation, and use of resources
• Drive for Results: to strive to exceed expectations and maximize resources to achieve results that are aligned with the goals of the department while maintaining accountability to both internal and external stakeholders
• Agility: Identifies alternative approaches or courses of action in unclear and complex situations. Supports others to identify, assess, and use alternative approaches

Salary

$21.41 to $26.05 per hour ($1,551.94 to $1,888.54 biweekly)

Notes

Wage employees receive 11.2% in addition to regular wage earnings in lieu of benefits and vacation leave.

• 5.2 percent of regular wage earnings instead of paid holidays.
• 6 percent of regular wage earnings instead of annual vacation pay.

About Your Work Environment

If you like working with a strong team, dedicated to customer service and are looking for a unique summer experience - apply with us today. Candidates must be willing to work evenings, weekends and holidays.

How To Apply

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,
log in page where you are able to ‘Create an account’, reset your password (‘Forgot your password’) or ‘Sign In’ should you already have an account.

Applications

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at

Tips for applicants:

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or a copy of the role profile, please contact Human Resources at [email protected]

If this competition is closed as per the closing date noted above, please continue to check