New job help desk agent, technical in Rocky Mountain House, AB
help desk agent, technical
Company : Hy-Tek Advanced Computer and Internet System
Salary : $18 - $25 an hour
Location : Rocky Mountain House, AB
Full Description
- or equivalent experience
Operating Systems and Software
- Android
Work Setting
- Consulting firm
- Telecommunications industry
- Internet Service Provider (ISP)
- Server farm
- Help desk
- Computer hardware or software retailer/wholesaler
- Government department and/or agency
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide business systems, network and Internet support to users in response to identified difficulties
Programming Languages
- Shell script
Security and Safety
- Bondable
- Criminal record check
- Basic security clearance
Own Tools/Equipment
- Computer
- Internet access
- Cellular phone
Transportation/Travel Information
- Own transportation
- Own vehicle
- Willing to travel
- Willing to travel regularly
- Willing to travel for extended periods
- Willing to travel overnight
- Valid driver's licence
- Travel expenses paid by employer
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Physically demanding
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
- Tight deadlines
Ability to Supervise
- 1 to 2 people
- 3-4 people
- 5-10 people
Computer and Technology Knowledge
- Word processing software
- TCP/IP
- Spreadsheet
- MS Windows
- Linux
- Internet
- Database software
- MAC
- JavaOS
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Servers
- File management software
- Security software
- Presentation software
- Mail server software
- Communication software
- Image editing software
- Project management software
- HTML editing software
- Desktop publishing software
- MS Office
- SharePoint
- Wireless networks
- Desktop applications
- Business diagram software
- Multimedia software
- Information Technology Infrastructure Library (ITIL)
Personal Suitability
- Initiative
- Effective interpersonal skills
- Accurate
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Judgement
- Organized