New job customer service representative - call centre in Winnipeg, MB

Business Equipment and Computer Applications

• MS Excel
• MS Windows
• MS Word
• Internet
• Database software
• MS Outlook

Work Setting

• Private sector

Specific Skills

• Address customers' complaints or concerns
• Access and process information
• Sell merchandise
• Receive payments
• Maintain records and statistics
• Issue receipts and other forms
• Explain the type and cost of services offered
• Arrange for refunds and credits
• Answer inquiries and provide information to customers
• Perform general office duties
• Receive and log complaints

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail

Personal Suitability

• Effective interpersonal skills
• Flexibility
• Team player
• Excellent oral communication
• Excellent written communication
• Client focus
• Reliability
• Organized
• Punctuality