New Job Fieldworker- Tenant Relations Assistant In Newfoundland And Labrador

Fieldworker- Tenant Relations Assistant
Fieldworker- Tenant Relations Assistant

Fieldworker- Tenant Relations Assistant

Company : City of St. John's
Salary : $28.69 an hour
Location : Newfoundland and Labrador

Full Description

Fieldworker- Tenant Relations Assistant

Job Number:
Position Title:
Fieldworker- Tenant Relations Assistant
Community Services
Appointment Status:
Full-Time Permanent
Employee Group:
CUPE 1289
Job Category:
Family & Community Support
Closing Date:
August 8, 2023

Our City, Our Future

St. John's is a progressive city with a strong connection to the past and a positive outlook on the future. As one of the oldest cities in North America we have a unique history, but we are also a growing city with the needs and opportunities of a modern urban population. The City of St. John’s is committed to recruiting world-class talent and expertise to join our City staff, more than 1200 strong, who provide a vast array of valued services to the residents of St. John's and the metropolitan area. If you are an innovative thinker with a positive attitude and a commitment to quality, we want you to help us make St. John’s a city where people want to live and feel they belong.

The Opportunity

To support the research, planning, development and implementation of various programs and services in the Housing Division.


  • Maintain applicant waitlists for Non-Profit Housing units.
  • Obtain appropriate consents, information, and documentation to assess housing needs of both existing and potential tenants.
  • Coordinate and organize inspections of City of St John’s housing units, to ensure lease compliance.
  • Monitor balances, collections, and mediated agreements of current and past tenants.
  • Research best practices and provide recommendations regarding departmental initiatives related to the Affordable Housing Strategy.
  • Develop and support the distribution of quarterly newsletters.
  • Provide information regarding program delivery to staff, participants, and the public to ensure adherence to program guidelines.
  • Act as connector between tenants and other City Department initiatives. (Encourage participants/tenants to utilize other City Resources)
  • Support in the maintenance of statistics, program data and other reports required to develop and modify programs.
  • Assist in the development and facilitation of training and workshops for internal and external partners related to the Housing Strategy.

Description disclaimer

The successful applicant will be required to participate in all training programs applicable to this position and other related work. The above statements reflect the general duties considered necessary to describe the principal functions of the job identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.


Education – College Diploma in: Community Development or Social Sciences.

Specific Skills/Certifications –
  • Excellent interpersonal, leadership and communication skills, both verbal and written.
  • Strong organizational and multi-tasking skills.
  • Working knowledge of relevant software (such as Microsoft Suite).
  • Working knowledge of the Affordable Housing Strategy.
  • Knowledge and/or experience with Residential Tenancy Act would be an asset.
  • Ability to work independently, with minimum supervision and in a team setting.

Relevant Experience –
  • A minimum of two (2) years’ experience working directly with vulnerable populations, or those with complex needs, who are experiencing housing instability or homelessness.
  • Experience with program development, evaluation, delivery, implementation and, administration.
  • Customer service experience would be an asset.

Other –
  • Current Royal Newfoundland Constabulary (RNC) Certificate of Conduct and Vulnerable Sector Check
  • Valid Class 5 driver’s license and access to a vehicle (Proof of Business Insurance will be required upon hiring).

Working Conditions

  • This position will be required to work primarily indoors, however, will require travel to units when necessary. This means that there may be infrequent exposure to minor disagreeable weather conditions.
  • Frequently dealing with members of the public, and tenants of units managed by the Housing Division.
  • The duties of this position include flexible hours of work, including evening and weekends as required.

Physical Requirements

  • Light physical effort can be expected infrequently when required to participate in or lead programming or facilitating or participating in training, or preparation for Department lead initiatives.
  • Must have finger dexterity/grasping ability to operate issued equipment/devices, or a computer
  • Normal physical effort is required day to day for movement around the workplace.
  • Infrequent lifting and handling of equipment is required.

Hours of Work

Monday - Friday
9:00 a.m. - 4:30 p.m. (33.75 hours per week)

Applicants must be members of the Canadian Union of Public Employees, Local 1289, or should be prepared to join the Union immediately upon appointment.

We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interview will be contacted. The City of St. John's does not accept applications in person, by email, fax or mail. Applications will be received up to 12:00 Midnight (Newfoundland Standard Time) on closing date.

This City of St. John's is an equal opportunity employer and is committed to the
employment of a qualified workforce which reflects the community's diversity.