New Job Zoo Experiences Program Assistant In Alberta

Zoo Experiences Program Assistant
Zoo Experiences Program Assistant

Zoo Experiences Program Assistant

Company : City of Edmonton
Salary : $21.79–$26.93 an hour
Location : Alberta

Full Description

Zoo Experiences Program Assistant
Job Number : 47059

Do you enjoy working in an office environment and have a passion for education and natural history? Bring your leadership, administrative, organizational, and supervisory skills to this position to assist our staff in providing engaging and educational experiences to our patrons! Operating out of the Edmonton Valley Zoo, you will supervise staff and help implement interpretive programs, educational programs, and special events.

With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

  • Perform administrative tasks related to interpretive programs in an organized fashion, including incident reports, timesheets, program reports, evaluations and statistics
  • Assist with daily public and group program needs
  • Assist with staff recruitment and supervision: interviewing, training, scheduling, coaching and evaluating throughout the season
  • Respond to phone and email inquiries and concerns from staff or general public regarding education programs, drop in programs, and special events
  • Provide assistance and direction to staff, volunteers and visitors while acting as an on-site supervisor
  • Assist in the planning, delivery and evaluation of special events
  • Developing graphic content such as signage and promotional materials
  • Continually monitor and maintain the Volunteer Impact database: update personnel information, position descriptions, volunteer schedules, and track hours
  • Providing on-site Volunteer Coordinator support for Special Events
  • Order, purchase, maintain and deliver program supplies, artifacts and equipment which includes travel to and from businesses and between City facilities using your personal vehicle
  • Deliver staff and program support (as needed) and represent the Zoo Experiences team at meetings
  • Use RAMS booking software for program scheduling and the creation of program booking reports
  • Implement natural history interpretive programs and special event activities
  • Organize and implement various forms of interpretation such as media visits, website updates, on-site signage, and social media content
  • Step in to implement and deliver programs as needs arise
  • Provide support to other units, such as Customer Relationship Management, Animal Care, and Site Services
  • Conduct other related duties as required
  • Completed first year of a recognized post-secondary degree or diploma; preference will be given to recreation, museum, science or education-based programs
  • 1 year direct experience leading recreational, cultural or related educational programs; experience leading zoo programs is preferred
  • Previous supervisory experience with staff or volunteers is an asset
  • Strong organizational, time management and customer service skills
  • Highly developed interpersonal, verbal and written communication skills
  • Knowledge of local and exotic fauna or animal biology is an asset
  • Strong work ethic, ability to work independently, complete tasks in a timely manner and work well under pressure
  • Proficiency with Google Workspace (such as Gmail, Google Docs, Google Sheets)
  • Comfortable handling and working around small animals, including amphibians and reptiles
  • Valid Intermediate First Aid and CPR Level C is a requirement of this position
  • Valid Alberta Class 5 driver's licence (or provincial equivalent). Must arrange own transportation to be reimbursed in accordance with City of Edmonton policy. This may require business auto insurance.
  • Hire is dependent upon a Police Information Check including Vulnerable Sector Check satisfactory to the City of Edmonton
  • Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit
  • Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here:

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact [email protected].

up to 1 temporary full-time position for up to 11 months

Hours of Work: 33.75 hours per week, Monday to Friday. Some evening and weekend work is required

Salary: $21.793 - $26.928 (Hourly)

Talent Acquisition Consultant: JP/SK

Classification Title : Recreation Technician II
Posting Date : Jul 4, 2023
Closing Date : July 18, 2023 11:59:00 PM (MDT)
Number of Openings (up to) : 1 - Temporary Full-time
Union : CSU 52
Department : Community Recreation and Culture
Work Location(s) : Valley Zoo, 13315 Buena Vista Road (87 Ave) Edmonton T5R 5R1