New Job Guest Services Representative In Manitoba

Guest Services Representative
Guest Services Representative

Guest Services Representative

Company : Southeast Resource Development Council Corp.
Salary : Details not provided
Location : Manitoba

Full Description

The Southeast Wellness Lodge is seeking a highly motivated individual that can communicate with staff and clientele in a fast-paced environment with a high level of professionalism. The Client Services Representative will primarily be the main point of contact for clientele & guests at the Southeast Wellness Lodge. The Guest Services Representative’s main responsibilities will be to manage the front desk of the facility, greet clientele & guests, keep updated room inventory & room occupancy, answer phone calls, perform guest check-ins & check-outs, distribute room keys, and address any of the guests’ questions or concerns during their stay at the Southeast Wellness Lodge.

Duties and Responsibilities

  • Greet and welcome all clients in a professional and courteous manner upon arrival.
  • keep updated room inventory & room occupancy.
  • Post the daily events and workshop sessions at the front desk; escort guests to their designated boardroom.
  • Answer and coordinate all client’s requests in a prompt manner.
  • Ensure all welcome packages are updated and in all guest rooms prior to check-ins.
  • Ensure reception area is tidy and presentable, with all necessary stationery and marketing materials (i.e., forms, brochures, facility information package, etc.)
  • Attends to client’s requests, notifying appropriate personnel for type of requests being made by the client(s).
  • Register clients by collecting all necessary information.
  • Performs check-ins & check-outs for clients upon arrival and departure of the facility.
  • Assist on arrival of guest and accompany to designated room.
  • Coordinates and provides all necessary information to staff and clients (i.e., arrivals, departures, medical appointments, etc.)
  • Communicate with all appropriate personnel using a two-way communication radio.
  • Liaise with Housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate clients needs upon arrival to the facility.
  • Sort through all vendor deliveries, ensuring everything is accounted for.
  • Maintains organization’s stability and reputation by complying with Southeast Wellness Lodge’s policies, procedures, and legal requirements.
  • Record and document information which is required for review, reporting, and quality assurance purposes.
  • Documenting and communicating information with immediate supervisor.
  • Participate in internal/external meetings as required and identified by immediate supervisor.
  • Work effectively as a team member and is confident in all aspects.
  • Always upholds client confidentiality within and outside the facility.
  • Immediately log incident reports upon incidents occurring and report to site management.
  • Undertake other tasks/duties as assigned.


  • Prior experience as front desk representative, receptionist, or a similar position.
  • Familiarity with office equipment (i.e., fax, printer, phone, etc.)
  • Proficient communicating in English; partial or fluent knowledge of aboriginal language would be considered an asset (Cree, Ojibway, etc.)
  • Vast knowledge on Microsoft operating systems (Word, Excel, Outlook, etc.)
  • Strong communication and people skills.
  • Well organized and able to multi-task.
  • Problem solving skills; able to be resourceful and proactive when issues arise.
  • Customer service oriented.
  • Professional attitude and appearance.
  • Strong phone etiquette & communication skills.

Working Conditions

  • 8 – 40 hours per week.
  • Must have an open schedule beyond the standard hours of work; may be required to work evening and weekend shifts.
  • Exposure to indoor office florescent lights.
  • Ability to work effectively as a team member as well as individually.
  • May be required to sit stationary for prolonged periods.

Conditions of Employment

  • Must produce a satisfactory Criminal Record Check (including Vulnerable Sector Search).
  • Must produce a satisfactory Child Abuse Registry Check.
  • Must produce a satisfactory Adult Abuse Registry Check.
  • Must be vaccinated for Covid-19
SERDC recognizes the importance of building an exemplary service delivery organization that is equal, inclusive, and reflective of the population it serves. Preference will be given to qualified SERDC or First Nation members who voluntarily self-declare in their application.
***Reasonable accommodation is available upon applicant request.
We thank all applicants for their interest in this position, however we will only be contacting candidates selected for interviews.

Position is open until filled