New Job Operations Coordinator (Program Admin Officer 3) In Nova Scotia

Operations Coordinator (Program Admin Officer 3)
Operations Coordinator (Program Admin Officer 3)

Operations Coordinator (Program Admin Officer 3)

Company : Province of Nova Scotia
Salary : $5,087–$6,183 a month
Location : Nova Scotia

Full Description

Department: Labour, Skills and Immigration

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: 6/30/2023 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

The Department of Labour, Skills and Immigration works to provide fairness, safety and prosperity for all Nova Scotians by helping them live, learn and work to their highest potential. We have a staff of more than 500 employees working from offices throughout Nova Scotia. Together we are responsible for workplace safety, fire safety, pensions, apprenticeship, adult education, and many other facets of everyday life.

About Our Opportunity

The Nova Scotia Apprenticeship Agency, along with other Atlantic Provinces, will be implementing a new Apprentice Management System (AMS). This system will automate a lot of current, manual business processes and thereby change the way that the Agency interacts with its current clients (Employers, Apprentices & Trade Persons).

The Agency’s vision is to elevate and provide value-added services to its clients through AMS. Therefore, the Agency is keen to support the success of AMS by ensuring that user adoption is high, user support is immediate and there is a mechanism for user feedback on functionality and usability of AMS.

The overall purpose of this position is to provide leadership to four (4) jurisdictions (Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland) Apprenticeship Authorities, the user community and with the Supplier of the Application.

Primary Accountabilities

You will act as a single point of contact for the four (4) jurisdictional leads of the Apprentice Management System, the user community for the jurisdictions through a tier 2 help desk and be required to develop systems and processes to triage the issues with the Supplier on a regular basis and manage ongoing and required releases / updates to the system.

You will be responsible for the following key responsibilities:

  • Develop and manage a model for feedback/input
  • Manage critical Information related to AMS issues
  • Lead discussions of the four (4) jurisdictions
  • Manage relationships with supplier on addressing ongoing issues and prioritization of identified and triaged issues
  • Act as a key liaison between the four (4) Jurisdictions
  • Lead a forum for the IT Directors of the four (4) jurisdictions
  • Other related duties as assigned

Qualifications and Experience

  • Bachelor's degree plus 5 years related experience, or an equivalent combination of training and experience.
  • Significant experience working with partners, vendors, other government departments on the sustainability of IT solutions.


An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.


Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

Working Conditions

Most of your work is in a comfortable office environment with flexible options for remote work. There is a need for you to balance competing priorities and meet strict deadlines.

What We Offer

  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.

Pay Grade: PR 13

Salary Range: $2,543.38 - $3,091.70 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].