New Job Manager, Digital Business Planning And Integration In Ontario

Manager, Digital Business Planning and Integration
Manager, Digital Business Planning and Integration

Manager, Digital Business Planning and Integration

Company : Canada Post - Postes Canada
Salary : Details not provided
Location : Ontario

Full Description

Job Requisition Id: 170365
Business Function: Product
Primary City: Toronto
Other Location(s):
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: CPMGA02
Number of Vacancies 1
Job Closing Date (MM/DD/YYYY): 06/23/23

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Job Description

The Manager is the primary contact for all internal clients in their dealings with the Digital Products team. Establishes and maintains effective relationships with clients and key stakeholders to capture new products or service ideas. Identifies and documents pain points and requirements and analyzes the information to prioritize and align with corporate direction.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Digital Business Planning and Integration.

  • Facilitates all cross-functional communication, coordination, and sharing of information. Prepare, track and meet with stakeholders on a regular basis to inform them about best practices, opportunities and procedures. Educates stakeholders on performance reports and customer feedback for their online properties.

  • Designs, develops, implements and maintains a process to capture new product and/or service ideas and/or requests from multiple sources, ensuring a framework that can effectively collect, screen, and select ideas. Responsible for the day-to-day management of the process, including responding to individuals who submit new product/service ideas, and soliciting additional information and/or clarification on new product/service ideas as required and documenting the request in the Integration funnel.

  • Presents new product and service ideas within the assessment framework as part of the intake process to Digital Leadership for further consideration and prioritization. Participates in the identification of objectives and key performance indicators to guide decision making and prioritization aligned with CPC’s mission. Establishes inventory of all products, services and applications.

  • Leads the identification and documentation of pain points along with channel management and stakeholders to shape the vision for the online channel and communicate them to senior stakeholders.

  • Accepts, tracks, assesses and manages multi-million dollar Project Proposals and guides to assess strategic fit. Supports in developing a Conceptual Project Solution and assess alignment to standards and best practices. Also supports Product Operations to develop estimates and schedule releases.

Job Responsibilities (continued)

  • Develops architectural design of systems and their integration. Coordinates with Innovapost to identify opportunities for enterprise applications.

  • Serves as the project manager for all day-to-day activities and phases of the development process, including working with the stakeholders to bring a product/service/request to successful launch on-time.

  • Prepares for and coordinate Internet Steering Committee activities including packaging and distributing materials and managing committee issues and actions. Participates in auditing intake process on an annual basis.

  • Prepares and manages Strategic Guidance reports to capture and share Channel Project Proposal assessments. Meets with stakeholders to review and explain Strategic Guidance reports.

  • Keeps abreast of CPC products, services, and business strategy and vision, as well as digital media innovations in the marketplace to meaningfully engage with stakeholders, business owners, and regulatory teams.



  • Completed post-secondary in Business Administration, Computer Science OR a combination of equivalent professional experience and training


  • 3 to 5 years of relevant functional experience

  • 2 or more years’ experience managing people

  • One or more years of experience in a unionized environment an asset

Other Candidate Requirements

  • In-depth knowledge of Canada Post’s business, corporate strategy and vision

  • Proficient computer skills and competent with Microsoft Office programs

  • Excellent team building and leadership skills and experience

  • Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving

  • Strong interpersonal skills with an ability to build and maintain relationships

  • Strong oral and written communication skills

Other Information

Safety Sensitive Positions

This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest

The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message

Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our signature behaviours

Make the call – We’re empowered to make decisions, respectfully challenge the status quo, and support others to do the same.
Know the destination– We understand Canada Post’s strategy and goals and how we contribute to them, and we move forward with open minds when exploring new approaches. Deliver for others – We take pride in doing our personal best, demonstrate care for others, and support and encourage them to reach their potential.
Ignite our pride– We play a role in making Canada stronger by celebrating who we are, the communities we service, and issues that matter.

Our values

Our Values have three dimensions: “We matter as individuals, We matter to one another, We matter to our country”
I earn the trust placed in me every day, and I trust that my safety and well-being are everyone’s top priority.
We do our best work when we trust each other.
We value the trust Canadians have in us, and understand it is earned with every decision and interaction.
I understand respect is the foundation of a successful workplace.
We respect each other as colleagues and treat each other as we would like to be treated.
We respect our country and the communities we serve, and understand we have a responsibility to be a positive force for change.
I challenge myself to safely deliver every day because what I do matters.
We are a network of people, united by what we accomplish and deliver together.
Delivering a stronger Canada for Canadians is at the heart of what we do