New job Director, Resort Activities and Experiences in Alberta

Director, Resort Activities and Experiences

Company : FAIRMONT
Salary : Details not provided
Location : Alberta

Full Description

Fairmont Banff Springs is looking for a creative individual to lead and deliver world-class Resort Activities, Animation and Special Event programs that bring our "Castle in the Rockies" to life for our guests. The Director of Resort Activities and Experiences prepares and delivers exciting events and programs, focusing on engaging and connecting guests to our hotel and Banff National Park.
What is in it for you:
  • Subsidized staff housing for full time status
  • Duty meal in our newly renovated staff cafeteria
  • Employee Travel Program
  • Comprehensive Wellness Platform (LifeWorks)
  • Discounts on food & beverage/fitness centre/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:
  • Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following: Responsible for the creation, development, organization and implementation of all guest activities; recreation, private experiences (tours), resort animation, special and holiday events (including, but not limited to, Christmas, New Year, Family Day, Easter, Halloween etc.) and related programs
  • Overall management of Resort Activities team, i.e.: Adventure & Experience Manager, Supervisor, Animators and Interpretive Guides)
  • Coach and mentor colleagues in providing exceptional customer service while creating an environment that allows colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts
  • Analyze Guest Satisfaction data, corrective actions and a drive for continuous improvement in this area
  • Review industry trends for new, creative and innovative product opportunities
  • Build effective working relationships with all key stakeholders, e.g. Hotel Operations team, Marketing and HR
  • Specific focus on the working relationship with the Marketing & F&B teams, especially developing marketing campaigns to promote the hotel
  • Primary contact for Parks Canada, Banff tour operators, and other third-party companies (guest entertainers, guest lecturers/presenters, etc.) concerning resort activities or special events
  • Conduct regular communication with all colleagues to ensure maximum engagement
  • Accurate focused management of resort activities and special events budgeting (P&L and CAPEX) and planning
  • Maximize revenues by promoting awareness and training for all colleagues on our offerings and events
  • Ensure our guest's and colleague safety at all times
  • Other reasonable duties as assigned
Your experience and skills include:
  • A diploma or degree in a related field is preferred
  • Minimum two years' Director Level experience working in events, entertainment or recreation, preferably in a Luxury Hotel or Cruise industry or a minimum of five years experience in a senior position
  • Energy, enthusiasm and a passion for Activities, Hotel Animation and guest programming
  • Experience in animating and theming events is an asset
  • A dynamic, enthusiastic, creative leader who thrives under pressure, performs multiple functions, and is willing to step "out of the box."
  • Proficiency with all Microsoft Office functions including Word, PowerPoint & Excel Proficiency in Budget planning
  • Excellent leadership, management and organizational skills
  • Excellent interpersonal skills and ability to tactfully deal with internal and external contacts
  • Self-motivated and driven to deliver company goals
  • Up to date knowledge of the resort activities/entertainment/event industry and trends
Your team and working environment:
  • Fast-paced, upscale, luxury hotel
  • Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
  • Hospitality employees worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
APPLY TODAY: For more information on working and living in Banff, please visit

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