New job Customer Support Representative (Clerk 3) in Nova Scotia

Customer Support Representative (Clerk 3)

Company : Province of Nova Scotia
Salary : $3,158 - $3,534 a month
Location : Nova Scotia

Full Description

Department: Education & Early Childhood Development

Location: HALIFAX

Type of Employment: Term

Union Status: NSGEU - NSPG

Closing Date: 10/18/2021 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

The Department of Education and Early Childhood Development is leading the transformation of the early years and public education system in Nova Scotia. We are doing this by designing an innovative curriculum, facilitating excellence in teaching and learning, ensuring an inclusive education experience, and working closely with our partners in education. This will provide children, students, and families with a strong foundation for success. This department is a perfect fit for those that want to be part of the future of public education in the province by supporting student learning in a progressive and responsive policy environment.

About Our Opportunity

The Clerk provides administrative support to the Department of Education, Teacher Certification Section. Staff and Stakeholders of the Division include internal staff of the Teacher Certification Section, broader staff divisions within the Department of Education, external Departments within the Nova Scotia Provincial Government (including Department of Finance) public school teachers, the Nova Scotia Teachers Union, Nova Scotia Regional Centres/School Board representatives, pan Canadian School Board representatives, pan Canadian Teacher Certification authorities, and the public.

The Clerk also provides extensive client service by telephone, email and mail. As the Clerk you have solid working knowledge of the Education Act and Governor-in-Council Education Act Regulations related to the process of teacher certification while responding to queries, offering assistance and providing direction.

This position will report to the Assistant Registrar, Teacher Certification.

Primary Accountabilities

  • Ensures Accounts Receivable by collecting fees, providing receipts, data entry and bank deposits.
  • Ensures the Teacher Certification application fees are properly secured; performs reconciliation of fees to the applications received; prepares a daily cash report; verifies and balances information; generates reports; obtains appropriate verification and signature for submission to the Finance Section.
  • Provides administrative support to the Teacher Certification Team: Administration of the STAR/STOR records management system. Receives and files information submitted by Teacher Certification applicants according to STAR/STOR directives.
  • Teacher file research/preparation: Retrieves and researches teacher files, compiling the necessary information to allow for a complete review of all documentation that has been submitted for applications.
  • System data entry/integrity: Enters and maintains client information pertinent to the clients' certificate applications in a management system (CEDAR). Accuracy in data entry is critical as this database information is tied to the teacher's certificate level and salary.
  • Statistical reports: Creates, updates and maintains spreadsheets used by management in providing statistics to various groups.
  • Generates reports
  • Researches and prepares transcripts as requested for Nova Scotia High School Provincial marks, Nova Scotia Summer School marks, and Nova Scotia Teacher's College transcripts.
  • General Administrative responsibilities

Qualifications and Experience

As the ideal candidate, you may hold certification as a teacher or have experience related to program review and credential assessment. An acceptable equivalent combination of training and experience may be considered. Ability to conduct work in French is considered an asset.

You also possess the following:

  • Experience working with the public in a professional customer service-oriented environment.
  • Ability to interpret and apply regulations, policies/procedures for the purposes of approving documentation including applications and reports.
  • Ability to apply sound judgement and make effective decisions.
  • Excellent interpersonal skills with the ability to work collaboratively as part of a team.
  • Strong analytical skills and attention to detail.
  • Ability to work independently with a high degree of initiative.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management skills.
  • Post-secondary education in a related field.

We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.


Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.


Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

Working Conditions

Most of your time is spent in a comfortable office setting, with minimal in province and out of province travel required under normal working conditions.

Additional Information

This is a Term/Temporary/Casual employment opportunity with an anticipated end date of September 5, 2022. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.

Pay Grade: CL 18

Salary Range: $1,579.09 - $1,766.79 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].

Apply Now