New job Customer Service Representative, Information Services (Clerk 3) in Nova Scotia

Customer Service Representative, Information Services (Clerk 3)

Company : Province of Nova Scotia
Salary : $3,158 - $3,534 a month
Location : Nova Scotia

Full Description

Department: Service Nova Scotia and Internal Services


Type of Employment: Term

Union Status: NSGEU - NSPG

Closing Date: 10/8/2021 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At Service Nova Scotia and Internal Services, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia and Internal Services’ vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business. To learn more about our Department, please click on the following link:

About Our Opportunity

As a Customer Service Representative, Information Services, you provide effective front-line customer service as you respond to walk-in customers and inquiries. In addition, you provide assistance, direction and information to the general public and internal customers through the detailed explanation and interpretation of the policies and legislative requirements pertinent to the business. Furthermore, you will be responsible for cash handling and will focus on optimizing service within the public sector.

Qualifications and Experience

To be successful in this position, you possess a minimum of four years of related experience in a front-line, fast-paced service delivery environment or an acceptable equivalent. In addition, you possess:

  • Strong communication (verbal and written) and interpersonal skills in a front-line customer service environment;
  • Self-confidence to make appropriate decisions in work situations;
  • The ability to analyze problems and organize work in a fast-paced environment;
  • Excellent computer skills with working knowledge of word processing and spreadsheet software;
  • The ability to perform multiple tasks in a confident manner;
  • The desire to deliver exceptional customer service, and to work cooperatively in a team environment;
  • Excellent judgment, tact, as well as the ability to treat information confidentially.

Cash handling and program knowledge of Registry of Motor Vehicles, Residential Tenancies, Debtor Assistance, and Registry of Joint Stocks would be considered definite assets. Bilingual ability in French and English would also be considered an asset.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.


Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.


Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

Working Conditions

Travel may be required for training and work purposes. Travel expenses will be reimbursed by the employer.

Additional Information

This is a Term opportunity with an anticipated end date of June 25, 2022. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.

Pay Grade: CL 18

Salary Range: $1,579.09 - $1,766.79 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].

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