New job Bilingual Customer Service Advisor Permanent Work from Home in New Brunswick

Bilingual Customer Service Advisor Permanent Work from Home

Company : Optima Communications International Inc.
Salary : Details not provided
Location : New Brunswick

Full Description

Casual-professional, friendly and positive environment, working with great people who thrive on teamwork and collaboration. We are each other’s backbone and the team is highly agile, adaptable and resilient in meeting corporate goals/objectives, whether it be through extra help, inspiration/motivation, mentorship, coaching for success or agreeing to shift trades, we are here to help and foster an inclusive working environment that encourages innovation, creativity and change.

***Work from Home ***

We offer:
Minimum of five (5) shifts per week (Monday through to Friday) scheduled between 8:00AM to 8:00PM, as business requires.
Occasional Saturday shifts as business requires
Offering guaranteed base of $16.00 (Bilingual) per hour
$300 annual benefit health spending reimbursement plan for you and your family after 90 days of employment
Fully paid initial training
Access to Perkopolis, Canada's leading employee perk program (5-20% discounts across 450+ companies)
Growth & development opportunities including, on-going Workshops, Certification, and Optima’s Specialist Training Program.
Permanent Work from Home

Minimum 3 months customer service experience
High School Diploma (Preferred)
Strong communication skills, ability to multi-task at the same time
Genuine eagerness to help customers with care, professionalism and diplomacy
Exceptionally polite, friendly and courteous
Demonstrate good listening skills to help customers with their concerns while maintaining composure at all times
Strong work ethic and positive attitude with excellent interpersonal skills that allows others to work effectively and productively within a diverse environment
Ability to effectively communicate both verbally and typing with attention to detail
Someone that is technology savvy, this job is for you
Ability to effectively communicate through Webchat, Email ,Social media and other online channels with the right training (provided by us)

Work from Home Requirements:
Private Work space
Windows 10 or newer
Active Antivirus software
Laptop or Desktop
Internet speeds of 7MBPS or higher
Hardwired Ethernet cable internet connection
Landline/Wireless phone with unlimited calling
USB Headset

Hours of Operation:
Monday to Friday between 8 am – 8 pm

Occasional Saturday shifts as business requires

Can you offer superior customer service in a fast-paced work environment? You will be providing a wide range of inbound/outbound customer service. Key responsibilities including, bill explanation, account maintenance and collections.

If you are an energetic, self-motivated and a customer service oriented individual looking to learn and develop in a lasting career in customer service, we have immediate Full-Time opportunities for people interested in servicing products to existing customers for some of Canada's largest Utility providers.

The successful candidate will possess the unique combination of rapport-building, presentation skills and experience required to quickly gather data, identify specific needs of potential customers and inform them and/or perform the necessary steps to ensure good account standings.

About Us :
Optima Communications International Inc. is a third party contact centre outsourcer providing solutions to major businesses since 1992. We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services. We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our clients and their business.

Complete our on line application, and If selected you will be contacted via phone by a member of our Recruitment Team.

Optima Communications International Inc. is committed to providing accommodations for people with disabilities. Accommodations will be provided in all parts of the hiring process as required under Optima Communications International Inc. Employment Accommodation policy. Applicants need to make their needs known in advance

Due to the volume of applications we receive; only those candidates selected for telephone interviews will be contacted.

Optima wishes you all the best in your employment search!

Apply Now